Excel and Word co-operating question

[Peter Karlström]

Hi

We have created COM-addins för Excel and Word for our customer.
They are running Office 2007.
Now we have a strange scenario which only happens in a few clients, but this
is annoying to them, and they want a solution.
This is what happens:
A user starts Excel and chooses to insert an object from file. The object is
a Word document.
In some clients, the Word window gets visible but in most clients (+90 %) it
remains hidden.
If the problematic client disables our COM Addin, Word window doesn't show,
so they obviously think this is a problem in the COM Addin.

I was rather thinking there is a configuration difference in these few
problem clients, but I can't find any or even in which direction to look.

Anyone has a clue?

Best Regards

 

[Colbert Zhou [MSFT]]

Hello Peter,

This seems a little related to your original issue "Word document inserted
into Excel spreadsheet", right?
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=Wo
rd+document+inserted+into+Excel+spreadsheet&lang=en&cr=&guid=&sloc=en-us&dg=
microsoft.public.office.developer.com.add_ins&p=1&tid=a17525b4-ad22-46c6-a87
3-20da3443f4d3

As to the issue, I look through the options in both Word/Excel options
dialog, but do not find a likely option to control this.

However, my suggestions are,

1.The first thing to do is checking any difference between their Office
main versions.

2.Use Process Monitor to iterate all dlls loaded into the Excel process and
compare all OLE dlls' versions, like OLE32.dll, OLEAUT32.dll, OLEACC.dll
and so on. See if the bad machines are different from good machines

3.Use Process Monitor, we can check what registry keys and values are read
by Excel and Word during the "Insert object" progress. So we may get a
chance to see if the difference exists there.

Hope my suggestion help!

Best regards,
Colbert Zhou (colbertz @online.microsoft.com, remove 'online.')
Microsoft Online Community Support

Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
provided. You can send feedback directly to my manager at:
(e-mail address removed).

 

[Peter Karlström]

Hi Colbert

You are right, this is related to the previous matter, but since we now are
sure that this is a client configuration issue, we wanted to see for any new
input.

Your tip is good, and I will check these DLL's in the working and non
working environments.

I get back to the newsgroup with the result.

Best Regards

 

[Colbert Zhou [MSFT]]

Hello Peter,

Any update on this thread? If there is any future support needed from our
side, please feel free to let me know.

Have a great day!

Best regards,
Colbert Zhou ([email protected], remove 'online.')
Microsoft Online Community Support

=================================================
Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
provided. You can send feedback directly to my manager at:
(e-mail address removed).

This posting is provided "AS IS" with no warranties, and confers no rights.
=================================================

 

[Peter Karlström]

Hello Colbert

I've spoken to the customer today, but they have not yet been able to check
this out.
I will be back with more information as soon as any results have been made.

Best Regards