Excel crashes at startup

[Ben]

I am running 10.2.8 with Excel 10.1.5 (as part of OfficeX)
I have installed all patches I could find as of 27/5.
Everytime I try to launch Excel it get to as far as showing
me the toolbar then crashes. I have repaired permissions,
deleted preferences, cleared cashe files and ran all other
cron scripts to rebuild whereis etc.
Word and Entourage work fine but Excel and powerpoint do
the same thing. (I don't use powerpoint at all so I don't
care if it doesn't work).
Here is my crash log
**********

Date/Time: 2004-05-27 11:08:13 +1000
OS Version: 10.2.8 (Build 6R73)
Host: Bens-Computer.local.

Command: Microsoft Excel
PID: 504

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
#0 0x00ce62a8 in 0xce62a8
#1 0x00ce1c08 in 0xce1c08
#2 0x00ce030c in 0xce030c
#3 0x00ea40b4 in 0xea40b4
#4 0x004faaec in 0x4faaec
#5 0x004fa20c in 0x4fa20c
#6 0x0030121c in 0x30121c
#7 0x00300dd4 in 0x300dd4
#8 0x00253390 in 0x253390
#9 0x002514d8 in 0x2514d8
#10 0x00250ef4 in 0x250ef4
#11 0x00250048 in 0x250048

PPC Thread State:
srr0: 0x00ce62a8 srr1: 0x0200f030 vrsave:
0x00000000
xer: 0x20000000 lr: 0x00ce629c ctr: 0x90227210 mq:
0x00000000
r0: 0x00ce629c r1: 0xbfffdc50 r2: 0x0150a000 r3:
0x03d1ae40
r4: 0xffffff80 r5: 0x6c730000 r6: 0x00000000 r7:
0x03c37000
r8: 0x03c371d6 r9: 0xa0223308 r10: 0x902275f4 r11:
0x00000000
r12: 0xa02237b4 r13: 0x00000001 r14: 0x014a1dc0 r15:
0x00000000
r16: 0x00000000 r17: 0x00000001 r18: 0xbfffebe0 r19:
0x00000001
r20: 0xbfffe39c r21: 0xbfffe398 r22: 0xbfffe428 r23:
0xbfffe458
r24: 0xbfffe80c r25: 0x00000101 r26: 0x00000077 r27:
0x00000000
r28: 0x0163788c r29: 0x01505bc8 r30: 0x01505be0 r31:
0x00000000

and console says

May 27 11:08:12 Bens-Computer /Applications/Microsoft
Office X/Microsoft Excel: *** Warning: ATSUMeasureText has
been deprecated. Use ATSUGetUnjustifiedBounds instead. ***

May 27 11:08:12 Bens-Computer WindowServer[210]:
orderWindow: Invalid other window

## Component Manager: attempting to find symbols in a
component alias of type (regR/carP/x!bt)
May 27 11:08:12 Bens-Computer WindowServer[210]:
orderWindow: Invalid other window

May 27 11:08:13 Bens-Computer crashdump: Crash report
written to:
/Users/benroche/Library/Logs/CrashReporter/Microsoft
Excel.crash.log

any one have any ideas?
Thx

 

[JE McGimpsey]

I am running 10.2.8 with Excel 10.1.5 (as part of OfficeX)
I have installed all patches I could find as of 27/5.
Everytime I try to launch Excel it get to as far as showing
me the toolbar then crashes. I have repaired permissions,
deleted preferences, cleared cashe files and ran all other
cron scripts to rebuild whereis etc.
Word and Entourage work fine but Excel and powerpoint do
the same thing. (I don't use powerpoint at all so I don't
care if it doesn't work).
Here is my crash log

The crash log won't tell anybody very much if you don't also give a lot
of detail about what exactly XL was doing at the time.

Try looking here:

http://www.mcgimpsey.com/macoffice/excel/troubleshooting.html

http://www.mcgimpsey.com/macoffice/office/troubleshooting.html

You've already tried many of the steps, but you may find something that
will helpl

 

[Guest]

-----Original Message-----


The crash log won't tell anybody very much if you don't also give a lot
of detail about what exactly XL was doing at the time.

I was just trying to launch it. I can't do anything at all.
As soon as it starts it crashes/quits.
I have been to the sites given below, removed fonts,
preferences again, reinstalled Office, nothing in the excel
startup, removed addins, but am getting no where.

 

[JE McGimpsey]

I was just trying to launch it. I can't do anything at all.
As soon as it starts it crashes/quits.
I have been to the sites given below, removed fonts,
preferences again, reinstalled Office, nothing in the excel
startup, removed addins, but am getting no where.

This still sounds like a corrupt font or preference. Did you *uninstall*
(using the Remove Office app) before reinstalling? Did you fix your disk
permissions? Did you're testing of the fonts per the KB article find any
corruptions?

 

[Guest]

This still sounds like a corrupt font or preference. Did
you *uninstall*

(using the Remove Office app) before reinstalling? Did you fix your disk
permissions? Did you're testing of the fonts per the KB article find any
corruptions?
.

I have gone through all my fonts, even used FontDoctor X to
check every font, which said every thing was OK. Deleted
all preferences that I could find for Office and Excel.
Uninstalled and deleted everything I could find releating
to Office except for my Email stuff.
I have fixed permissions, before reinstall and after install.
Word and Entourage work without a problem. Powerpoint and
Excel don't work at all. What do Excel and powerpoint share
that Word and Entourage don't use?

 

[JE McGimpsey]

I have gone through all my fonts, even used FontDoctor X to
check every font, which said every thing was OK. Deleted
all preferences that I could find for Office and Excel.
Uninstalled and deleted everything I could find releating
to Office except for my Email stuff.
I have fixed permissions, before reinstall and after install.
Word and Entourage work without a problem. Powerpoint and
Excel don't work at all. What do Excel and powerpoint share
that Word and Entourage don't use?

hard to tell. All the Office apps are really shells built on top of
common Office code. You're making a possibly unwarranted assumption that
the causes of the crashes are related. When you uninstalled, did you use
the Remove Office Application in the Value Pack folder of the install
disk?

In my limited experience, FontDoctor X saying all the fonts are OK is
not the same thing as following the troubleshooting protocol and
actually removing the fonts (with Office Apps closed and restarting
between trys). What happens when you follow that protocol?

 

[Guest]

In my limited experience, FontDoctor X saying all the fonts are OK is
not the same thing as following the troubleshooting protocol and
actually removing the fonts (with Office Apps closed and restarting
between trys). What happens when you follow that protocol?
.

I did try the removing of fonts, following the steps in the KB.

I didn't use the uninstall, just deleted everything. I will
try the uninstall in the value pack.
Thx

 

[Guest]

Well I was about to do a uninstall of office, when I
accidently double clicked on an Excel txt document (was
ment to open it up in word) and Excel started up OK.

I have since found out that I can get Excel to work only if
I start excel by opening a excel document. If I try and
launch excel with out a document it will crash as soon as
it starts.

 

[Corentin Cras-Méneur [MVP]]

I have since found out that I can get Excel to work only if
I start excel by opening a excel document. If I try and
launch excel with out a document it will crash as soon as
it starts.

I've seen this problem in two cases only so far:
- Office is not up to date to 10.1.5 (which doesn't seem to be the case for
you here)
- people have installed third party codecs (eg: old DivX codecs) that make
the Project gallery crash (just update the codecs then)

Do you still see Excel crash if the Project gallery is disabled at startup???


Corentin

 

[JE McGimpsey]

Well I was about to do a uninstall of office, when I
accidently double clicked on an Excel txt document (was
ment to open it up in word) and Excel started up OK.

I have since found out that I can get Excel to work only if
I start excel by opening a excel document. If I try and
launch excel with out a document it will crash as soon as
it starts.

Sounds like your default workbook may be corrupt. Do you have a file
named "Workbook" in either your Startup folder or alternate startup
folder? If so, remove/delete them.

If not, I'd recommend you run Remove Office and reinstall.

 

[JE McGimpsey]

- people have installed third party codecs (eg: old DivX codecs) that make
the Project gallery crash (just update the codecs then)

Forgot about these... I'll put them on my troubleshooting site...

 

[Corentin Cras-Méneur [MVP]]

Forgot about these... I'll put them on my troubleshooting site...

Yeah, they don;t come up that often, but I've seen the problem more than once
:-\

Corentin

 

[Guest]

Will have to look into the codecs.
I didn't have a workbook, but I put one in which I just
close when Excel starts.