Excel crashes immediately upon startup

P

paulman592

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel excel seems to crash every time I try to start it up. several excel files I've tried to load immediately flash up, load for a brief second, and then excel crashes and asks to report a problem. I've tried removing preferences, reinstalling, removing old install receipts, even transferring my user to a clean system with no success. I've updated with the most recent version and still no success. the problem is within my user account, as excel starts fine in a test user. However with the amount of documents and preferences installed on this account, it's a bit impractical to build a user from scratch.

i've tried rebuilding the identity and booting excel holding shift. It doesn't affect any other office 08 programs.

I've posted the error log below. any help would be greatly appreciated

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-11-10 17:47:47 -0500
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.3.091001
Crashed Module Name: MicrosoftChartPlugin
Crashed Module Version: unknown
Crashed Module Offset: 0x0012bb5e
Blame Module Name: MicrosoftChartPlugin
Blame Module Version: unknown
Blame Module Offset: 0x0012bb5e
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x03c64b5e in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x00067BC0 (MicrosoftChartPlugin + 0x0012bb5e)
# 2 0x03c65cd9 in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x00068D3B (MicrosoftChartPlugin + 0x0012ccd9)
# 3 0x03c63617 in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x00066679 (MicrosoftChartPlugin + 0x0012a617)
# 4 0x03bf7c27 in CHART::ChartOMDrawingTarget::ChartOMDrawingTarget(Ofc::TWeakPtr const&) + 0x00005B95 (MicrosoftChartPlugin + 0x000bec27)
# 5 0x03c10d08 in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x00013D6A (MicrosoftChartPlugin + 0x000d7d08)
# 6 0x03c10e19 in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x00013E7B (MicrosoftChartPlugin + 0x000d7e19)
# 7 0x03c10ebe in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x00013F20 (MicrosoftChartPlugin + 0x000d7ebe)
# 8 0x03c10fc9 in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x0001402B (MicrosoftChartPlugin + 0x000d7fc9)
# 9 0x03b8774d in CHART::GetChartObject(void*) + 0x0001C55B (MicrosoftChartPlugin + 0x0004e74d)
# 10 0x03c8c970 in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x0008F9D2 (MicrosoftChartPlugin + 0x00153970)
# 11 0x03c198ed in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x0001C94F (MicrosoftChartPlugin + 0x000e08ed)
# 12 0x024a84c9 in Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr, Ofc::TWeakPtr, Ofc::CPoint&) const + 0x00000AE1 (OfficeArt + 0x001744c9)
# 13 0x024a86e7 in Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr, Ofc::TWeakPtr, Ofc::CPoint&) const + 0x00000CFF (OfficeArt + 0x001746e7)
# 14 0x024a86e7 in Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr, Ofc::TWeakPtr, Ofc::CPoint&) const + 0x00000CFF (OfficeArt + 0x001746e7)
# 15 0x024a86e7 in Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr, Ofc::TWeakPtr, Ofc::CPoint&) const + 0x00000CFF (OfficeArt + 0x001746e7)
# 16 0x024a892f in Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr
 
J

Joseph Hakim

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel excel seems to crash every time I try to start it up. several excel files I've tried to load immediately flash up, load for a brief second, and then excel crashes and asks to report a problem. I've tried removing preferences, reinstalling, removing old install receipts, even transferring my user to a clean system with no success. I've updated with the most recent version and still no success. the problem is within my user account, as excel starts fine in a test user. However with the amount of documents and preferences installed on this account, it's a bit impractical to build a user fromscratch.
i've tried rebuilding the identity and booting excel holding shift. It doesn't affect any other office 08 programs.
I've posted the error log below. any help would be greatly appreciated
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-11-10 17:47:47 -0500
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.3.091001
Crashed Module Name: MicrosoftChartPlugin
Crashed Module Version: unknown
Crashed Module Offset: 0x0012bb5e
Blame Module Name: MicrosoftChartPlugin
Blame Module Version: unknown
Blame Module Offset: 0x0012bb5e
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x03c64b5e in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x00067BC0 (MicrosoftChartPlugin + 0x0012bb5e)
# 2 0x03c65cd9 in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x00068D3B (MicrosoftChartPlugin + 0x0012ccd9)
# 3 0x03c63617 in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x00066679 (MicrosoftChartPlugin + 0x0012a617)
# 4 0x03bf7c27 in CHART::ChartOMDrawingTarget::ChartOMDrawingTarget(Ofc::TWeakPtr const&) + 0x00005B95 (MicrosoftChartPlugin + 0x000bec27)
# 5 0x03c10d08 in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x00013D6A (MicrosoftChartPlugin + 0x000d7d08)
# 6 0x03c10e19 in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x00013E7B (MicrosoftChartPlugin + 0x000d7e19)
# 7 0x03c10ebe in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x00013F20 (MicrosoftChartPlugin + 0x000d7ebe)
# 8 0x03c10fc9 in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x0001402B (MicrosoftChartPlugin + 0x000d7fc9)
# 9 0x03b8774d in CHART::GetChartObject(void*) + 0x0001C55B (MicrosoftChartPlugin + 0x0004e74d)
# 10 0x03c8c970 in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x0008F9D2 (MicrosoftChartPlugin + 0x00153970)
# 11 0x03c198ed in SetChartClientDataBounds(Ofc::TReferringPtr, Ofc::CTransaction&, RectDouble const&) + 0x0001C94F (MicrosoftChartPlugin + 0x000e08ed)
# 12 0x024a84c9 in Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr, Ofc::TWeakPtr, Ofc::CPoint&) const + 0x00000AE1 (OfficeArt + 0x001744c9)
# 13 0x024a86e7 in Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr, Ofc::TWeakPtr, Ofc::CPoint&) const + 0x00000CFF (OfficeArt + 0x001746e7)
# 14 0x024a86e7 in Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr, Ofc::TWeakPtr, Ofc::CPoint&) const + 0x00000CFF (OfficeArt + 0x001746e7)
# 15 0x024a86e7 in Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr, Ofc::TWeakPtr, Ofc::CPoint&) const + 0x00000CFF (OfficeArt + 0x001746e7)
# 16 0x024a892f in Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr
Click to expand...

I get the exact same problem - downloaded the latest update and still
happening - this is really annoying!
 
D

Diane Ross

I get the exact same problem - downloaded the latest update and still
happening - this is really annoying!
Click to expand...

Testing in a new User will quickly tell you if the problem is system wide or
if it¹s your User¹s folder that contains the problem.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test your problem in
this clean environment.

If the problems still exist in the new User, it's a problem with your Office
install or your base OS files. If running the Apple combo does not fix, then
you might need to do an "Archive & Install" or reinstall of Snow Leopard
(the Snow Leopard DVD will install over itself much like the "Archive &
Install" and combo updaters that install over itself, but you don't get the
"previous system folder".

Steps to re-install Office

<http://www.entourage.mvps.org/install/reinstall_steps.html>

If it works in the new User, then the problem is in your User's folder. Look
for corrupt preferences and/or cache issues.

Did you remove the older Microsoft fonts after updating to Snow Leopard?

Fonts to delete after installing Snow Leopard (includes help deleting font
caches)

<http://www.entourage.mvps.org/troubleshoot/remove_fonts_snowleopard.html>
 

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