Excel crashes on startup - every time

[webweaver]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

For the past few weeks I have been unable to use Excel at all, as it crashes immediately upon startup, with the message "Microsoft Excel has encountered a problem and needs to close. We are sorry for the inconvenience"

I am trying to start up by either clicking on the Excel icon in my dock, or from the Excel icon in my Applications folder. In both cases, it crashes immediately. This first started a few weeks ago, seemingly randomly. I'm not sure whether or not it was following an auto update.

In addition, Word is extremely shaky. On startup I have been getting messages about corrupted databases. These messages seem to have disappeared since I updated everything today. However, on saving/closing a file, Word also still crashes, with the same error message as I have in Excel.

I'm running Mac OS X 10.4.11 on a Dual 2 GHz PowerPC G5. Memory 1.5GB DDR SDRAM.

When this issue first arose I was using Office 2004. In an attempt to fix it we upgraded to Office 2008. We are still having the same problem.

I have:

- repaired disk permissions
- gone into ~:Libraryreferences:Microsoft to remove any preferences files. There are currently none for Excel or Word, although there were some at some point. (We trashed them once before to try and get Excel working again, and they do not seem to have remade themselves. Is this odd?)
- removed all printers, added them again and updated with the appropriate printer driver update from HP (you will see from the error log that it references Crashed Module Name: PrintCore)
- made sure that I have the latest Office 2008 update installed (Office2008_en_word_12.1.0)
- made sure that I have the latest OS X 10.4 update installed (10.4.11).

Now what? Can anyone suggest what I should try next? Thanks heaps.

Here's the Excel error report:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_INSTRUCTION
Date/Time: 2008-07-23 18:33:31 +1200
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.1.0.080409
Crashed Module Name: PrintCore
Crashed Module Version: unknown
Crashed Module Offset: 0x00027b48
Blame Module Name: PrintCore
Blame Module Version: unknown
Blame Module Offset: 0x00027b48
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9169bb48 in _PMCreatePMResolutionFromCFArray + 0x00000020 (PrintCore + 0x00027b48)
# 2 0x9169bb0c in _PMTicketGetIndexPMResolution + 0x00000080 (PrintCore + 0x00027b0c)
# 3 0x9169bb08 in _PMTicketGetIndexPMResolution + 0x0000007C (PrintCore + 0x00027b08)
# 4 0x9169ceb4 in OpaquePMPrinter:JCGetIndexedPrinterResolution(unsigned long, PMResolution*) + 0x00000078 (PrintCore + 0x00028eb4)
# 5 0x9169cda4 in _PMPrinterGetIndexedPrinterResolution + 0x00000074 (PrintCore + 0x00028da4)
# 6 0x00926f3c in __mh_execute_header + 0x00925F3C (Microsoft Excel + 0x00925f3c)
# 7 0x009275a0 in __mh_execute_header + 0x009265A0 (Microsoft Excel + 0x009265a0)
# 8 0x008116e8 in __mh_execute_header + 0x008106E8 (Microsoft Excel + 0x008106e8)
# 9 0x00369674 in __mh_execute_header + 0x00368674 (Microsoft Excel + 0x00368674)
# 10 0x002cf2a8 in __mh_execute_header + 0x002CE2A8 (Microsoft Excel + 0x002ce2a8)
# 11 0x0011490c in __mh_execute_header + 0x0011390C (Microsoft Excel + 0x0011390c)
# 12 0x006642f0 in __mh_execute_header + 0x006632F0 (Microsoft Excel + 0x006632f0)
# 13 0x001fef7c in __mh_execute_header + 0x001FDF7C (Microsoft Excel + 0x001fdf7c)
# 14 0x0057fb0c in __mh_execute_header + 0x0057EB0C (Microsoft Excel + 0x0057eb0c)
# 15 0x0092c730 in __mh_execute_header + 0x0092B730 (Microsoft Excel + 0x0092b730)
# 16 0x0092d064 in __mh_execute_header + 0x0092C064 (Microsoft Excel + 0x0092c064)
# 17 0x0092b1f0 in __mh_execute_header + 0x0092A1F0 (Microsoft Excel + 0x0092a1f0)
# 18 0x0000284c in __mh_execute_header + 0x0000184C (Microsoft Excel + 0x0000184c)
# 19 0x00002550

 

[webweaver]

oops here's the full error log:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_INSTRUCTION
Date/Time: 2008-07-23 18:33:31 +1200
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.1.0.080409
Crashed Module Name: PrintCore
Crashed Module Version: unknown
Crashed Module Offset: 0x00027b48
Blame Module Name: PrintCore
Blame Module Version: unknown
Blame Module Offset: 0x00027b48
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9169bb48 in _PMCreatePMResolutionFromCFArray + 0x00000020 (PrintCore + 0x00027b48)
# 2 0x9169bb0c in _PMTicketGetIndexPMResolution + 0x00000080 (PrintCore + 0x00027b0c)
# 3 0x9169bb08 in _PMTicketGetIndexPMResolution + 0x0000007C (PrintCore + 0x00027b08)
# 4 0x9169ceb4 in OpaquePMPrinter:JCGetIndexedPrinterResolution(unsigned long, PMResolution*) + 0x00000078 (PrintCore + 0x00028eb4)
# 5 0x9169cda4 in _PMPrinterGetIndexedPrinterResolution + 0x00000074 (PrintCore + 0x00028da4)
# 6 0x00926f3c in __mh_execute_header + 0x00925F3C (Microsoft Excel + 0x00925f3c)
# 7 0x009275a0 in __mh_execute_header + 0x009265A0 (Microsoft Excel + 0x009265a0)
# 8 0x008116e8 in __mh_execute_header + 0x008106E8 (Microsoft Excel + 0x008106e8)
# 9 0x00369674 in __mh_execute_header + 0x00368674 (Microsoft Excel + 0x00368674)
# 10 0x002cf2a8 in __mh_execute_header + 0x002CE2A8 (Microsoft Excel + 0x002ce2a8)
# 11 0x0011490c in __mh_execute_header + 0x0011390C (Microsoft Excel + 0x0011390c)
# 12 0x006642f0 in __mh_execute_header + 0x006632F0 (Microsoft Excel + 0x006632f0)
# 13 0x001fef7c in __mh_execute_header + 0x001FDF7C (Microsoft Excel + 0x001fdf7c)
# 14 0x0057fb0c in __mh_execute_header + 0x0057EB0C (Microsoft Excel + 0x0057eb0c)
# 15 0x0092c730 in __mh_execute_header + 0x0092B730 (Microsoft Excel + 0x0092b730)
# 16 0x0092d064 in __mh_execute_header + 0x0092C064 (Microsoft Excel + 0x0092c064)
# 17 0x0092b1f0 in __mh_execute_header + 0x0092A1F0 (Microsoft Excel + 0x0092a1f0)
# 18 0x0000284c in __mh_execute_header + 0x0000184C (Microsoft Excel + 0x0000184c)
# 19 0x00002550 in __mh_execute_header + 0x00001550 (Microsoft Excel + 0x00001550)

PPC Thread State:
srr0: 0x9169bb48 srr1: 0x0008f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x9169bb0c ctr: 0x907c1994 mq:0x00000000
r0: 0x9169bb0c r1: 0xbfffddb0 r2: 0x0bed861c r3:0x0bed85b0
r4: 0xbfffdf78 r5: 0x00000001 r6: 0x916e5878 r7:0x00000073
r8: 0x00000073 r9: 0x00000000 r10: 0xa167e6f0 r11:0xa16747f4
r12: 0x907c1994 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x01432e18 r22: 0x01340000 r23:0x001ba77c
r24: 0x00000000 r25: 0x00000002 r26: 0x00000000 r27:0x0bed85b0
r28: 0x00000000 r29: 0x00000000 r30: 0xbfffdf78 r31:0x9169ba94

Thread 1:

# 1 0x900411f8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib + 0x000411f8)
# 2 0x90040fc4 in _nanosleep + 0x00000184 (libSystem.B.dylib + 0x00040fc4)
# 3 0x90040dec in _sleep + 0x0000008C (libSystem.B.dylib + 0x00040dec)
# 4 0x015c7000 in _MerpCreateSession + 0x00000A8C (merp + 0x00003000)
# 5 0x015c66e8 in _MerpCreateSession + 0x00000174 (merp + 0x000026e8)
# 6 0x015c67b4 in _MerpCreateSession + 0x00000240 (merp + 0x000027b4)
# 7 0x015c71bc in _MerpCreateSession + 0x00000C48 (merp + 0x000031bc)
# 8 0x9002bd04 in __pthread_body + 0x0000005C (libSystem.B.dylib + 0x0002bd04)

PPC Thread State:
srr0: 0x900411f8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90040fc4 ctr: 0x900411f0 mq:0x00000000
r0: 0xffffffa6 r1: 0xf00807d0 r2: 0x01fc97cd r3:0x00000011
r4: 0x5d1d6e47 r5: 0x00000028 r6: 0x00000000 r7:0x00000000
r8: 0x90041128 r9: 0x00000000 r10: 0x000f4240 r11:0xa0006c10
r12: 0x900411f0 r13: 0x

 

[webweaver]

oops I think there must be a limit on the number of characters per reply. There's a WHOLE lot more to the error report than I have been able to post so far. Please let me know if you want me to post the whole thing (it will take a few posts I think).

 

[webweaver]

oh yeah - I have also disabled all of my fonts using FontBook (in case it was a corrupted font), restarted, tried to open Excel again, and it still crashes.

 

[Pat McMillan]

Could you please send the whole crash log directly to me:
(e-mail address removed)? Either me or someone on my team will follow up
directly with you to try to narrow this down.

Thanks,

Pat

 

[Wolfster63]

I am having the exact same issue. My system:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B07
SMC Version: 1.18f2

I will email the error log too if it will help.

Will

 

[webweaver]

Thanks SO much for your help Pat - I have sent you the error logs for both Excel and Word (same thing happening in both) by email.

I am now at the stage where I can open Excel as long as I open a file directly, as opposed to by clicking on the Excel icon, but at save/close Excel crashes and will not save the file.

A similar thing happens in Word - I can open Word by clicking on the Word icon, I can create a new document, but on save/close Word crashes and the file is not saved.

Can I just say how impressed I am that you spend time on the forums and that you do actually follow up and help those of us having issues with MS software? Thank you.

 

[Marc J.]

Could anyone share their solution? I am having random crashes with Excel
2004 (11.5.0) soon after starting ever since installing the latest update. I
am reluctant to just upgrade network to 2008 at the moment (this is planned
for every Mac in fall) and that might not work anyway.

If I have to remove and reinstall I will but would prefer not to take guesses.

Any suggestions would be hugely appreciated. Thanks!

Error report (top) is:

Process: Microsoft Excel [9931]
Path: /Applications/Microsoft Office 2004/Microsoft Excel
Identifier: com.microsoft.Excel
Version: 080428 (11.5.0)
Code Type: PPC (Translated)
Parent Process: launchd [102]

Date/Time: 2008-07-31 08:48:43.667 -0400
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c000905d
Crashed Thread: 0

(etc.)

 

[Todd Aton]

Is this crash happening randomly at startup? Will you send me a copy of the
complete crash log?


Todd Aton ([email protected])
Macintosh Business Unit
Microsoft Corporation

Microsoft makes no warranties, express, implied or statutory, as to the
information in this post.

Could anyone share their solution? I am having random crashes with Excel
2004 (11.5.0) soon after starting ever since installing the latest update. I
am reluctant to just upgrade network to 2008 at the moment (this is planned
for every Mac in fall) and that might not work anyway.

If I have to remove and reinstall I will but would prefer not to take guesses.

Any suggestions would be hugely appreciated. Thanks!

Error report (top) is:

Process: Microsoft Excel [9931]
Path: /Applications/Microsoft Office 2004/Microsoft Excel
Identifier: com.microsoft.Excel
Version: 080428 (11.5.0)
Code Type: PPC (Translated)
Parent Process: launchd [102]

Date/Time: 2008-07-31 08:48:43.667 -0400
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c000905d
Crashed Thread: 0

(etc.)

Thanks SO much for your help Pat - I have sent you the error logs for both
Excel and Word (same thing happening in both) by email.

I am now at the stage where I can open Excel as long as I open a file
directly, as opposed to by clicking on the Excel icon, but at save/close
Excel crashes and will not save the file.

A similar thing happens in Word - I can open Word by clicking on the Word
icon, I can create a new document, but on save/close Word crashes and the
file is not saved.

Can I just say how impressed I am that you spend time on the forums and that
you do actually follow up and help those of us having issues with MS
software? Thank you.