Excel crashes when I delete a row and then save.

[Kris]

I just got Office 2008 for my new MacBook and I have been having a problem
with Excel crashing. I have noticed some other people have posted similar
problems in the discussions. It happens when I hit save, the pinwheel comes
up and Excel stops working. It only happens after I do certain things, like
after I delete a row and then hit save it crashes. If I hit save before
deleting the row its fine. It may happen after other things, but the deleting
a row thing is the only thing I have been able to pinpoint. I don't think it
is just the file because after the first few times this happened with my
original file I started over from scratch with a brand new file and when I
got done and hit save it crashed. I have also tried reinstalling Office and
the same thing is happening.

What do I need to do?

 

[CyberTaz]

Have you applied the updates after installing the base version? Use Help>
Check for Updates - 12.1.4 is the current Office build. Once you have the
updates applied repair disk permissions & restart your Mac. If you continue
to have difficulties post back with complete details.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Kris]

Yes, I have all the updates, 12.1.4 is the most recent. I downloaded and
installed them right after I installed the base version.

 

[CyberTaz]

What about repairing permissions? You didn't respond to that.

Is there (or was there) another version of Office on that system prior to
installing 2008? Was 2008 a full install or an upgrade package?

Have you tried getting the OS X 10.5.5 COMBO Update from Apple Downloads? It
may help if the cause happens to be OS related - which is quite possible:

http://www.apple.com/support/downloads/

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Kris]

I do have OS X 10.5.5, my computer is brand new I have had it for a little
over two weeks. This is the only version of Office on this computer and it
is the full install not an upgrade. There were no other versions on the
computer previously. I don't know if it matters but this is a student
version. Also the same files that are crashing on Excel 08 are working fine
on my old PC with Excel 03.

What do you mean "repairing permissions"? What is that?

 

[CyberTaz]

Hi Kris;

See the inline comments below:

I do have OS X 10.5.5, my computer is brand new I have had it for a little
over two weeks.

I still wouldn't hesitate to apply the Combo update I mentioned in the
previous reply. The Software Update version isn't as thorough.

This is the only version of Office on this computer and it
is the full install not an upgrade. There were no other versions on the
computer previously.

OK - that rules out a number of other potential considerations

I don't know if it matters but this is a student
version.

That makes no difference at all. The programs themselves are identical in
all editions.

Also the same files that are crashing on Excel 08 are working fine
on my old PC with Excel 03.

After you try the other suggestions this could be another avenue to explore.

What do you mean "repairing permissions"? What is that?

Disk Utility is an Apple utility program included with OS X. It's in the
Utilities folder [within the Applications folder] & is used to help maintain
the OS file system structures on your HD. In Apple's terms:

"Disk Utility repairs the permissions for files installed by the Mac OS X
Installer, Software Update, or an Apple software installer."

Just launch the Disk Utility program, select your HD from the left list,
then click the Repair Disk Permissions button. This is something that should
be done after any updates are applied & can be useful in troubleshooting.

After applying the Combo & repairing permissions, restart your Mac & see how
it goes. If you still have the problem please be clear as to whether it is
with your existing 2003 files *only* or whether new files created with 2008
exhibit the same behaviors. Also, what happens after you save one of the
2003 files in the .xlsx format - does it still behave the same way?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Pat McMillan]

Sorry to chime in late on this, but from the description of the problem
here, I think this is an problem with Excel that we're aware of and that is
not fixed as of 12.1.4. We are, however, working on a fix and are hoping to
release an update with the fix soon. If Kris could supply me with a file
that shows this problem I could confirm if this is the problem we think it
is. If so, please send directly to me at (e-mail address removed).

Thanks,

Pat

Hi Kris;

See the inline comments below:

I do have OS X 10.5.5, my computer is brand new I have had it for a little
over two weeks.

I still wouldn't hesitate to apply the Combo update I mentioned in the
previous reply. The Software Update version isn't as thorough.

This is the only version of Office on this computer and it
is the full install not an upgrade. There were no other versions on the
computer previously.

OK - that rules out a number of other potential considerations

I don't know if it matters but this is a student
version.

That makes no difference at all. The programs themselves are identical in
all editions.

Also the same files that are crashing on Excel 08 are working fine
on my old PC with Excel 03.

After you try the other suggestions this could be another avenue to explore.

What do you mean "repairing permissions"? What is that?

Disk Utility is an Apple utility program included with OS X. It's in the
Utilities folder [within the Applications folder] & is used to help maintain
the OS file system structures on your HD. In Apple's terms:

"Disk Utility repairs the permissions for files installed by the Mac OS X
Installer, Software Update, or an Apple software installer."

Just launch the Disk Utility program, select your HD from the left list,
then click the Repair Disk Permissions button. This is something that should
be done after any updates are applied & can be useful in troubleshooting.

After applying the Combo & repairing permissions, restart your Mac & see how
it goes. If you still have the problem please be clear as to whether it is
with your existing 2003 files *only* or whether new files created with 2008
exhibit the same behaviors. Also, what happens after you save one of the
2003 files in the .xlsx format - does it still behave the same way?

Regards |:>)
Bob Jones
[MVP] Office:Mac