excel crashing multiple times

[dan_barrett]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Our controller has just started experiencing a crashing problem with one of his spreadsheets. It has crashed about 3 times since yesterday. He doesn't recall what he was doing the other 2 times it crashed, but on this last one he says it was just sitting idle when it happened. The file he is working with is an .xls rather than .xlsx if that makes a difference.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-08-20 11:49:52 -0700
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.0.090605
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0xb9c6aa92 in ( + 0x00000000)
# 2 0x00a9cd69 in __mh_execute_header + 0x00A9BD69 (Microsoft Excel + 0x00a9bd69)
# 3 0x00a5f07f in __mh_execute_header + 0x00A5E07F (Microsoft Excel + 0x00a5e07f)
# 4 0x00a5f4aa in __mh_execute_header + 0x00A5E4AA (Microsoft Excel + 0x00a5e4aa)
# 5 0x00a5f6e6 in __mh_execute_header + 0x00A5E6E6 (Microsoft Excel + 0x00a5e6e6)
# 6 0x000e038c in __mh_execute_header + 0x000DF38C (Microsoft Excel + 0x000df38c)
# 7 0x000d0ddd in __mh_execute_header + 0x000CFDDD (Microsoft Excel + 0x000cfddd)
# 8 0x005e216e in __mh_execute_header + 0x005E116E (Microsoft Excel + 0x005e116e)
# 9 0x0017fc14 in __mh_execute_header + 0x0017EC14 (Microsoft Excel + 0x0017ec14)
# 10 0x0061165b in __mh_execute_header + 0x0061065B (Microsoft Excel + 0x0061065b)
# 11 0x00615d7f in __mh_execute_header + 0x00614D7F (Microsoft Excel + 0x00614d7f)
# 12 0x01a76af6 in _MsoFCreateToolbarSet + 0x000011BE (MicrosoftOffice + 0x0033faf6)
# 13 0x0148a23b in _McpFCreateIMcpMRFssOffice10 + 0x00000D47 (MicrosoftComponentPlugin + 0x0002c23b)
# 14 0x0148a349 in _McpFCreateIMcpMRFssOffice10 + 0x00000E55 (MicrosoftComponentPlugin + 0x0002c349)
# 15 0x014d5194 in _McpFBuildCMLinkableTextStyleTag + 0x0000A654 (MicrosoftComponentPlugin + 0x00077194)
# 16 0x0148a859 in _McpFCreateIMcpMRFssOffice10 + 0x00001365 (MicrosoftComponentPlugin + 0x0002c859)
# 17 0x014d0ec1 in _McpFBuildCMLinkableTextStyleTag + 0x00006381 (MicrosoftComponentPlugin + 0x00072ec1)
# 18 0x01503928 in MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) + 0x000009A8 (MicrosoftComponentPlugin + 0x000a5928)
# 19 0x01502490 in MHIView::GetMHIView(OpaqueControlRef*) + 0x000000F0 (MicrosoftComponentPlugin + 0x000a4490)
# 20 0x014fa2bc in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009c2bc)
# 21 0x9461b13d in .objc_class_name_IPMDFontRange + 0x942F04FD (HIToolbox + 0x0000813d)
# 22 0x9461a57b in .objc_class_name_IPMDFontRange + 0x942EF93B (HIToolbox + 0x0000757b)
# 23 0x9461a3e0 in .objc_class_name_IPMDFontRange + 0x942EF7A0 (HIToolbox + 0x000073e0)
# 24 0x946fa934 in .objc_class_name_IPMDFontRange + 0x943CFCF4 (HIToolbox + 0x000e7934)
# 25 0x946fa758 in .objc_class_name_IPMDFontRange + 0x943CFB18 (HIToolbox + 0x000e7758)
# 26 0x946e6fb6 in .objc_class_name_IPMDFontRange + 0x943BC376 (HIToolbox + 0x000d3fb6)
# 27 0x94629771 in .objc_class_name_IPMDFontRange + 0x942FEB31 (HIToolbox + 0x00016771)
# 28 0x9461b13d in .objc_class_name_IPMDFontRange + 0x942F04FD (HIToolbox + 0x0000813d)
# 29 0x9461a57b in .objc_class_name_IPMDFontRange + 0x942EF93B (HIToolbox + 0x0000757b)
# 30 0x94636ecc in .objc_class_name_IPMDFontRange + 0x9430C28C (HIToolbox + 0x00023ecc)
# 31 0x946e45f7 in .objc_class_name_IPMDFontRange + 0x943B99B7 (HIToolbox + 0x000d15f7)
# 32 0x946e4459 in .objc_class_name_IPMDFontRange + 0x943B9819 (HIToolbox + 0x000d1459)
# 33 0x946e3de9 in .objc_class_name_IPMDFontRange + 0x943B91A9 (HIToolbox + 0x000d0de9)
# 34 0x946e3bdb in .objc_class_name_IPMDFont

 

[XinXin]

Hi Dan, could you please send me ([email protected]) a complete crash log? Also, it would helps a lot if you could send me a copy of the workbook (with privacy information removed) with detailed repro steps. Thanks a lot!

XinXin Liu
Macintosh Business Unit
Microsoft Corporation

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