Excel Crashing shortly after launch

J

jimklo

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel All of a sudden I'm experiencing a problem when starting Excel 2008 on 10.6. Basically it keeps loading the last document, and just crashes. I'm not sure how to get out of this sequence. Here's the crash report:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-03-21 10:34:24 -0700
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.4.100205
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00005eec
Blame Module Name: libobjc.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00005eec
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9244feec in _objc_assign_strongCast + 0x9239EECE (libobjc.A.dylib + 0x00005eec)
# 2 0x94387688 in _mutableDataKey + 0x93B82060 (CoreGraphics + 0x0000b688)
# 3 0x91c5bbff in _gSerializeBufferKey + 0x91C05EC7 (HIServices + 0x00004bff)
# 4 0x9140bd24 in .objc_class_name_IMKInkInputSession + 0x910C73CC (HIToolbox + 0x0002dd24)
# 5 0x9140bba0 in .objc_class_name_IMKInkInputSession + 0x910C7248 (HIToolbox + 0x0002dba0)
# 6 0x9140bbcf in .objc_class_name_IMKInkInputSession + 0x910C7277 (HIToolbox + 0x0002dbcf)
# 7 0x9140bbcf in .objc_class_name_IMKInkInputSession + 0x910C7277 (HIToolbox + 0x0002dbcf)
# 8 0x9140bbcf in .objc_class_name_IMKInkInputSession + 0x910C7277 (HIToolbox + 0x0002dbcf)
# 9 0x9140bbcf in .objc_class_name_IMKInkInputSession + 0x910C7277 (HIToolbox + 0x0002dbcf)
# 10 0x9140bbcf in .objc_class_name_IMKInkInputSession + 0x910C7277 (HIToolbox + 0x0002dbcf)
# 11 0x9140bafb in .objc_class_name_IMKInkInputSession + 0x910C71A3 (HIToolbox + 0x0002dafb)
# 12 0x9140bab9 in .objc_class_name_IMKInkInputSession + 0x910C7161 (HIToolbox + 0x0002dab9)
# 13 0x9140b6e6 in .objc_class_name_IMKInkInputSession + 0x910C6D8E (HIToolbox + 0x0002d6e6)
# 14 0x9140b63d in .objc_class_name_IMKInkInputSession + 0x910C6CE5 (HIToolbox + 0x0002d63d)
# 15 0x914bac83 in .objc_class_name_IMKInkInputSession + 0x9117632B (HIToolbox + 0x000dcc83)
# 16 0x005d5d94 in __mh_execute_header + 0x005D4D94 (Microsoft Excel + 0x005d4d94)
# 17 0x001a1c09 in __mh_execute_header + 0x001A0C09 (Microsoft Excel + 0x001a0c09)
# 18 0x002ee4e8 in __mh_execute_header + 0x002ED4E8 (Microsoft Excel + 0x002ed4e8)
# 19 0x002eea1c in __mh_execute_header + 0x002EDA1C (Microsoft Excel + 0x002eda1c)
# 20 0x0051c346 in __mh_execute_header + 0x0051B346 (Microsoft Excel + 0x0051b346)
# 21 0x00886e5a in __mh_execute_header + 0x00885E5A (Microsoft Excel + 0x00885e5a)
# 22 0x0088776f in __mh_execute_header + 0x0088676F (Microsoft Excel + 0x0088676f)
# 23 0x00885d36 in __mh_execute_header + 0x00884D36 (Microsoft Excel + 0x00884d36)
# 24 0x00002036 in __mh_execute_header + 0x00001036 (Microsoft Excel + 0x00001036)
# 25 0x00001f5d in __mh_execute_header + 0x00000F5D (Microsoft Excel + 0x00000f5d)

X86 Thread State:
 eax: 0x48280402 ebx: 0x92fbfe21 ecx: 0x98a937d8 edx:0x00000442
 edi: 0x0b930d9f esi: 0x08000442 ebp: 0xbfffdc18 esp:0xbfffdbf4
  ss: 0x0000001f eip: 0x9244feec cs: 0x00000017 ds:0x0000001f
  es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202

Thread 1:

# 1 0x94cd7182 in __dispatch_hw_config + 0x94B1A1FA (libSystem.B.dylib + 0x00026182)
# 2 0x94cd7336 in __dispatch_hw_config + 0x94B1A3AE (libSystem.B.dylib + 0x00026336)

X86 Thread State:
 eax: 0x00100170 ebx: 0x94cd7379 ecx: 0xb0080f6c edx:0x94cd7182
 edi: 0x04813884 esi: 0xb0081000 ebp: 0xb0080fc8 esp:0xb0080f6c
  ss: 0x0000001f eip: 0x94cd7182 cs: 0x00000007 ds:0x0000001f
  es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286

Thread 2:

# 1 0x94cd80ea in __dispatch_hw_config + 0x94B1B162 (libSystem.B.dylib + 0x000270ea)
# 2 0x94cd7cc3 in __dispatch_hw_config + 0x94B1AD3B (libSystem.B.dylib + 0x00026cc3)
#
 
J

John McGhie

Send the error report, but uncheck the box that says "Restart Excel".

Then go find that previous document and rename it.

Then start Excel, and it should be OK.

Hope this helps


Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
All of a sudden I'm experiencing a problem when starting Excel 2008 on 10.6.
Basically it keeps loading the last document, and just crashes. I'm not sure
how to get out of this sequence. Here's the crash report:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-03-21 10:34:24 -0700
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.4.100205
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00005eec
Blame Module Name: libobjc.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00005eec
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9244feec in _objc_assign_strongCast + 0x9239EECE (libobjc.A.dylib +
0x00005eec)
# 2 0x94387688 in _mutableDataKey + 0x93B82060 (CoreGraphics + 0x0000b688)
# 3 0x91c5bbff in _gSerializeBufferKey + 0x91C05EC7 (HIServices +
0x00004bff)
# 4 0x9140bd24 in .objc_class_name_IMKInkInputSession + 0x910C73CC
(HIToolbox + 0x0002dd24)
# 5 0x9140bba0 in .objc_class_name_IMKInkInputSession + 0x910C7248
(HIToolbox + 0x0002dba0)
# 6 0x9140bbcf in .objc_class_name_IMKInkInputSession + 0x910C7277
(HIToolbox + 0x0002dbcf)
# 7 0x9140bbcf in .objc_class_name_IMKInkInputSession + 0x910C7277
(HIToolbox + 0x0002dbcf)
# 8 0x9140bbcf in .objc_class_name_IMKInkInputSession + 0x910C7277
(HIToolbox + 0x0002dbcf)
# 9 0x9140bbcf in .objc_class_name_IMKInkInputSession + 0x910C7277
(HIToolbox + 0x0002dbcf)
# 10 0x9140bbcf in .objc_class_name_IMKInkInputSession + 0x910C7277
(HIToolbox + 0x0002dbcf)
# 11 0x9140bafb in .objc_class_name_IMKInkInputSession + 0x910C71A3
(HIToolbox + 0x0002dafb)
# 12 0x9140bab9 in .objc_class_name_IMKInkInputSession + 0x910C7161
(HIToolbox + 0x0002dab9)
# 13 0x9140b6e6 in .objc_class_name_IMKInkInputSession + 0x910C6D8E
(HIToolbox + 0x0002d6e6)
# 14 0x9140b63d in .objc_class_name_IMKInkInputSession + 0x910C6CE5
(HIToolbox + 0x0002d63d)
# 15 0x914bac83 in .objc_class_name_IMKInkInputSession + 0x9117632B
(HIToolbox + 0x000dcc83)
# 16 0x005d5d94 in __mh_execute_header + 0x005D4D94 (Microsoft Excel +
0x005d4d94)
# 17 0x001a1c09 in __mh_execute_header + 0x001A0C09 (Microsoft Excel +
0x001a0c09)
# 18 0x002ee4e8 in __mh_execute_header + 0x002ED4E8 (Microsoft Excel +
0x002ed4e8)
# 19 0x002eea1c in __mh_execute_header + 0x002EDA1C (Microsoft Excel +
0x002eda1c)
# 20 0x0051c346 in __mh_execute_header + 0x0051B346 (Microsoft Excel +
0x0051b346)
# 21 0x00886e5a in __mh_execute_header + 0x00885E5A (Microsoft Excel +
0x00885e5a)
# 22 0x0088776f in __mh_execute_header + 0x0088676F (Microsoft Excel +
0x0088676f)
# 23 0x00885d36 in __mh_execute_header + 0x00884D36 (Microsoft Excel +
0x00884d36)
# 24 0x00002036 in __mh_execute_header + 0x00001036 (Microsoft Excel +
0x00001036)
# 25 0x00001f5d in __mh_execute_header + 0x00000F5D (Microsoft Excel +
0x00000f5d)

X86 Thread State:
eax: 0x48280402 ebx: 0x92fbfe21 ecx: 0x98a937d8 edx:0x00000442
edi: 0x0b930d9f esi: 0x08000442 ebp: 0xbfffdc18 esp:0xbfffdbf4
ss: 0x0000001f eip: 0x9244feec cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202

Thread 1:

# 1 0x94cd7182 in __dispatch_hw_config + 0x94B1A1FA (libSystem.B.dylib +
0x00026182)
# 2 0x94cd7336 in __dispatch_hw_config + 0x94B1A3AE (libSystem.B.dylib +
0x00026336)

X86 Thread State:
eax: 0x00100170 ebx: 0x94cd7379 ecx: 0xb0080f6c edx:0x94cd7182
edi: 0x04813884 esi: 0xb0081000 ebp: 0xb0080fc8 esp:0xb0080f6c
ss: 0x0000001f eip: 0x94cd7182 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286

Thread 2:

# 1 0x94cd80ea in __dispatch_hw_config + 0x94B1B162 (libSystem.B.dylib +
0x000270ea)
# 2 0x94cd7cc3 in __dispatch_hw_config + 0x94B1AD3B (libSystem.B.dylib +
0x00026cc3)
#
Click to expand...

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
J

jimklo

seemingly i'd tried that tactic previously. Didn't try the rename, however after another 10 mins of searching various messageboards, I tried lauching Excel while holding the shift key down.

That seems to have helped.

Now the question is why can't I open this one file that contains 2 sheets and no formulas without killing Excel.
 
J

John McGhie

Well, if Excel launches OK while holding the Shift key down, then you have
an add-in or preference that is giving it indigestion.

If it was an add-in, you would probably know about it. Which indicates that
it's a preference.

Try going to ~/Library/Preferences/Microsoft/Office 2008 and deleting the
whole folder (while all MS Applications are quit).

That should fix it: Excel will built a new set when it next launches.

Hope this helps


seemingly i'd tried that tactic previously. Didn't try the rename, however
after another 10 mins of searching various messageboards, I tried lauching
Excel while holding the shift key down.

That seems to have helped.

Now the question is why can't I open this one file that contains 2 sheets and
no formulas without killing Excel.
Click to expand...

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 

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