Excel Crashing

[artfulcolor]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Help Please!

Microsoft Excel crashes every time I launch. No other Office 2008 application crashes (or any other application). I've delete everything I could find. Did an install. Still problems. Did a remove office from the install disk. Reinstalled everything. Still same problems. See the report below.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_ARITHMETIC
Date/Time: 2009-05-10 12:08:14 -0400
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.1.7.090302
Crashed Module Name: Microsoft Excel
Crashed Module Version: 12.1.7.090302
Crashed Module Offset: 0x0088cddf
Blame Module Name: Microsoft Excel
Blame Module Version: 12.1.7.090302
Blame Module Offset: 0x0088cddf
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x0088dddf in __mh_execute_header + 0x0088CDDF (Microsoft Excel + 0x0088cddf)
# 2 0x0032442a in __mh_execute_header + 0x0032342A (Microsoft Excel + 0x0032342a)
# 3 0x003255c0 in __mh_execute_header + 0x003245C0 (Microsoft Excel + 0x003245c0)
# 4 0x00296ad7 in __mh_execute_header + 0x00295AD7 (Microsoft Excel + 0x00295ad7)
# 5 0x0010461a in __mh_execute_header + 0x0010361A (Microsoft Excel + 0x0010361a)
# 6 0x001046ea in __mh_execute_header + 0x001036EA (Microsoft Excel + 0x001036ea)
# 7 0x005f0a36 in __mh_execute_header + 0x005EFA36 (Microsoft Excel + 0x005efa36)
# 8 0x001d87e1 in __mh_execute_header + 0x001D77E1 (Microsoft Excel + 0x001d77e1)
# 9 0x0051e671 in __mh_execute_header + 0x0051D671 (Microsoft Excel + 0x0051d671)
# 10 0x00891e56 in __mh_execute_header + 0x00890E56 (Microsoft Excel + 0x00890e56)
# 11 0x0089276b in __mh_execute_header + 0x0089176B (Microsoft Excel + 0x0089176b)
# 12 0x00890d32 in __mh_execute_header + 0x0088FD32 (Microsoft Excel + 0x0088fd32)
# 13 0x00002aae in __mh_execute_header + 0x00001AAE (Microsoft Excel + 0x00001aae)
# 14 0x000029d5 in __mh_execute_header + 0x000019D5 (Microsoft Excel + 0x000019d5)

X86 Thread State:
eax: 0x000005a0 ebx: 0x207ebbb0 ecx: 0x00000000 edx:0x00000000
edi: 0x00000002 esi: 0x000005a0 ebp: 0xbfffe888 esp:0xbfffe680
ss: 0x0000001f eip: 0x0088dddf cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246

Thread 1:

# 1 0x95d372e6 in _signgam + 0x95B903C2 (libSystem.B.dylib + 0x000012e6)
# 2 0x95dbeeab in _signgam + 0x95C17F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x020fdd7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x020fd3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x020fd46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x020fdf25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x95d68095 in _signgam + 0x95BC1171 (libSystem.B.dylib + 0x00032095)
# 8 0x95d67f52 in _signgam + 0x95BC102E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x95dae287 ecx: 0xb00a0a5c edx:0x95d372e6
edi: 0x0000011e esi: 0x05158aa8 ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x95d372e6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206

Thread 2:

# 1 0x95d3e3ae in _signgam + 0x95B9748A (libSystem.B.dylib + 0x000083ae)
# 2 0x95d68d0d in _signgam + 0x95BC1DE9 (libSystem.B.dylib + 0x00032d0d)
# 3 0x96e4845c in __CMProfileID + 0x96D75338 (ColorSync + 0x0003345c)
# 4 0x96e5ad8e in __CMProfileID + 0x96D87C6A (ColorSync + 0x00045d8e)
# 5 0x95d68095 in _signgam + 0x95BC1171 (libSystem.B.dylib + 0x00032095)
# 6 0x95d67f52 in _signgam + 0x95BC102E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0x0000014e ebx: 0x95d68d2d ecx: 0xb0122e7c edx:0x95d3e3ae
edi: 0x0487dfa4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x95d3e3ae cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x

 

[CyberTaz]

Is OS X fully updated (10.5.6)? Have you repaired disk permissions recently?

Have you tried restarting your Mac? How are you attempting to launch - Dock
icon, application icon, file icon???

Have you re-applied all Office updates since re-installing? What happens if
you attempt to launch from a different User Account? What if you log in
while holding the Shift key?

BTW: For future reference I'd strongly suggest that you *never* take the
"Hack 'n' Hope" approach to resolving issues in OS X - regardless of
application. It not only rarely helps but it can far more likely make
matters worse & more difficult to identify & resolve.

Also, these error logs don't mean any more to the folks here than they do to
you They're designed for MS system engineers who don't monitor the
newsgroups. The only part that identifies anything here is the portion that
precedes "Thread 0 crashed:" & the only part of that which is of any
significance is the version number -- which should always be stated anyway.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[artfulcolor]

Thanks for the input. You've helped me isolate the problem.

To answer your questions. Method of launching has not effect. I have not repaired disk permissions lately. I have reinstalled all updates. Logging in holding the shift key has no effect.

Logging in under a different user does solve the problem. There is some file in the user folder that is not deleted when removing the application. I've tried removing and launching and replacing each file related to Excel in Application Support and Preferences.

Any ideas which file this could be?

Thanks!

 

[CyberTaz]

You're almost right about "some file" The fact is that there are quite a
few that don't get touched by even a proper removal & reinstallation. That's
part of why reinstalling is typically a waste of time.

It isn't clear from your response whether you've yet repaired permissions.
If not, that's the first step. Do so while no programs are running, restart
your Mac & see if that resolves the problem.

If that doesn't fix it: Make sure no Office apps are running. Go to
User/Library/Preferences & delete the file com.microsoft.Excel.plist, empty
the Trash, then try launching Excel.

If still no joy it may be a font issue so if necessary go one step deeper:
In User/Library/Preferences/Microsoft/Office 2008 & delete the file named
Office Font Cache (12).

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[artfulcolor]

Thanks so much Bob. Tried all of that. Still have the same problem. Any further suggestions?

 

[artfulcolor]

Can't tell you what happened but Excel is now working. Thanks for your help - Bob.