excel file does not open when doubleclicked

[kryshzt]

Hi all,

we have a user accesing office packages through terminal server. whenever he
receive an excel attachment in outlook 2003 , he cannot open it by double
clicking on it. no error message is displayed. the excel program opens with a
black sheet in the background.

to open the file , we need to go through file => open and select the
received file (it has to be saved first).

please advise ,

regards

kryshzt

 

[papou]

Hello
Tools, Options, General tab
Untick "Ignore other applications"
Close Excel and try again

HTH
Cordially
Pascal

 

[kryshzt]

hi all,

sorry Papou for the late reply.....but this option i've have already ty
ried before posting this issue . the problem is still the sam e

any additional hint will be very helpful

regrds

kryshzt

 

[papou]

Hello
You don't say which other options you have already tried.
From the Windows menu, start run:
EXCEL.EXE /UNREGSERVER >Ok
and then
EXCEL.EXE /REGSERVER >Ok

(NB: You may need to add the full path to EXCEL.EXE)

HTH
Cordially
Pascal