Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Excel keeps crashing and cannot download update 12.0.1 saying cannot find that software on that drive
Hi,
I just posted this to another message, but in general the same thing
may apply so I am posting it here too. BTW you can try just removing
all the preferences files first and see if you can update.
<From other post>
We are running Leopard but had the same problem. We thought we had
the problem solved a couple times but it turns out we did not. We
even tried uninstalling and reinstalling from scratch which did not
work (at first). Now I think we figured out a solution which is a bit
annoying but seemed to do the trick.
First you need to uninstall Office 2008 completely. The problem is
the "Remove Office" tool does not fully remove the install. We
realised this because on subsequent reinstalls, it would not ask us
for our license key - it still had it!
So here is what we did. First we ran the Remove Office Tool - this
removes all the core components but leaves all of your files etc in
tact and in place. Then we manually trashed the Update Assistant. Now
for the fun part.
There are several preference and Library files stored on your Mac that
also need to be removed.
First in <your hard disk name>/Library/Application Support there is a
folder called "Microsoft". We removed this entire folder (ie dragged
it to the trash - but if you wish to be a bit more cautious make a
temporary folder somewhere on your computer and move it here).
Next in <your hard disk name>/Users/<your user name>/Library/
Application Support there is again a folder called "Microsoft" which
we removed.
Next in <your hard disk name>/Users/<your user name>/Library/
Preferences there are a whole bunch of files to remove:
com.microsoft.autoupdate.plist
com.microsoft.autoupdate2.plist
com.microsoft.desktop.notify.plist
com.microsoft.entourage.database_daemon.plist
com.microsoft.entourage.office_reminders.plist
com.microsoft.Entourage.plist
com.microsoft.entourage.syncservices.plist
com.microsoft.error_reporting.plist
com.microsoft.Excel.plist
com.microsoft.helpviewer.plist
com.microsoft.myday.plist
com.microsoft.office_pg.plist
com.microsoft.office.plist
com.microsoft.Powerpoint.plist
com.microsoft.removeoffice.plist
com.microsoft.Word.plist
Then just to make sure we even dragged the MS office icons off the
Dock.
Then we restarted the computer.
Then we reinstalled Office 2008 and it indeed asked for our license
key. As soon as this was done, we downloaded the new AutoUpdater and
installed it. Finally we manually downloaded and installed the 12.0.1
update and it worked just fine.
Excel, no longer crashes (which it was doing frequently).
Hope this helps.
Neil
