A
a-harvey
Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Hi,
I have installed the office 08 latest update and are running 10.5.2
I cannot get excel to open. I have spent 3 hours on the phone and still no joy.
I have uninstalled then reinstalled, manually downloaded the update. Tried it on a new user account and done the same. Deleted all the preference files, run disk first aid and still it crashes.
This is the error report. Please help. I have had to reinstall office x so I can work.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-03-25 17:35:02 +0000
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.0.1.080305
Crashed Module Name: PrintCore
Crashed Module Version: unknown
Crashed Module Offset: 0x00035a82
Blame Module Name: PrintCore
Blame Module Version: unknown
Blame Module Offset: 0x00035a82
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x93707a82 in (PrintCore + 0x00035a82)
# 2 0xc12b27f3 in ( + 0x00000000)
X86 Thread State:
eax: 0x00000001 ebx: 0x936d394e ecx: 0x00000000 edx:0x04947001
edi: 0x00182fee esi: 0xbfffe881 ebp: 0x04ac9ff0 esp:0xbffefbc1
ss: 0x0000001f eip: 0x93707a82 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202
Thread 1:
# 1 0x95217b06 in _signgam + 0x950792C6 (libSystem.B.dylib + 0x00000b06)
# 2 0x952a07eb in _signgam + 0x95101FAB (libSystem.B.dylib + 0x000897eb)
# 3 0x020dc265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
# 4 0x020db8cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
# 5 0x020db954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
# 6 0x020dc40d in _MerpCreateSession + 0x00000CAD (merp + 0x0000240d)
# 7 0x95248c55 in _signgam + 0x950AA415 (libSystem.B.dylib + 0x00031c55)
# 8 0x95248b12 in _signgam + 0x950AA2D2 (libSystem.B.dylib + 0x00031b12)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x9528f609 ecx: 0xb00a0a5c edx:0x95217b06
edi: 0x0000040a esi: 0x4cc48cba ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x95217b06 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206
Thread 2:
# 1 0x9521ebce in _signgam + 0x9508038E (libSystem.B.dylib + 0x00007bce)
# 2 0x952498cd in _signgam + 0x950AB08D (libSystem.B.dylib + 0x000328cd)
# 3 0x90a76460 in __CMProfileID + 0x909A333C (ColorSync + 0x00033460)
# 4 0x90a88d92 in __CMProfileID + 0x909B5C6E (ColorSync + 0x00045d92)
# 5 0x95248c55 in _signgam + 0x950AA415 (libSystem.B.dylib + 0x00031c55)
# 6 0x95248b12 in _signgam + 0x950AA2D2 (libSystem.B.dylib + 0x00031b12)
X86 Thread State:
eax: 0x0000014e ebx: 0x952498ed ecx: 0xb0122e7c edx:0x9521ebce
edi: 0x050535a4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x9521ebce cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Loaded modules:
0: Microsoft Excel (12.0.1.080305 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
1: Netlib: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
2: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
3: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Ve
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Hi,
I have installed the office 08 latest update and are running 10.5.2
I cannot get excel to open. I have spent 3 hours on the phone and still no joy.
I have uninstalled then reinstalled, manually downloaded the update. Tried it on a new user account and done the same. Deleted all the preference files, run disk first aid and still it crashes.
This is the error report. Please help. I have had to reinstall office x so I can work.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-03-25 17:35:02 +0000
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.0.1.080305
Crashed Module Name: PrintCore
Crashed Module Version: unknown
Crashed Module Offset: 0x00035a82
Blame Module Name: PrintCore
Blame Module Version: unknown
Blame Module Offset: 0x00035a82
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x93707a82 in (PrintCore + 0x00035a82)
# 2 0xc12b27f3 in ( + 0x00000000)
X86 Thread State:
eax: 0x00000001 ebx: 0x936d394e ecx: 0x00000000 edx:0x04947001
edi: 0x00182fee esi: 0xbfffe881 ebp: 0x04ac9ff0 esp:0xbffefbc1
ss: 0x0000001f eip: 0x93707a82 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202
Thread 1:
# 1 0x95217b06 in _signgam + 0x950792C6 (libSystem.B.dylib + 0x00000b06)
# 2 0x952a07eb in _signgam + 0x95101FAB (libSystem.B.dylib + 0x000897eb)
# 3 0x020dc265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
# 4 0x020db8cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
# 5 0x020db954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
# 6 0x020dc40d in _MerpCreateSession + 0x00000CAD (merp + 0x0000240d)
# 7 0x95248c55 in _signgam + 0x950AA415 (libSystem.B.dylib + 0x00031c55)
# 8 0x95248b12 in _signgam + 0x950AA2D2 (libSystem.B.dylib + 0x00031b12)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x9528f609 ecx: 0xb00a0a5c edx:0x95217b06
edi: 0x0000040a esi: 0x4cc48cba ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x95217b06 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206
Thread 2:
# 1 0x9521ebce in _signgam + 0x9508038E (libSystem.B.dylib + 0x00007bce)
# 2 0x952498cd in _signgam + 0x950AB08D (libSystem.B.dylib + 0x000328cd)
# 3 0x90a76460 in __CMProfileID + 0x909A333C (ColorSync + 0x00033460)
# 4 0x90a88d92 in __CMProfileID + 0x909B5C6E (ColorSync + 0x00045d92)
# 5 0x95248c55 in _signgam + 0x950AA415 (libSystem.B.dylib + 0x00031c55)
# 6 0x95248b12 in _signgam + 0x950AA2D2 (libSystem.B.dylib + 0x00031b12)
X86 Thread State:
eax: 0x0000014e ebx: 0x952498ed ecx: 0xb0122e7c edx:0x9521ebce
edi: 0x050535a4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x9521ebce cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Loaded modules:
0: Microsoft Excel (12.0.1.080305 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
1: Netlib: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
2: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
3: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Ve