Excel problem when shutting down Excel

[Adam Raff]

Good Day,

I did a install which was an upgrade from our Office 2003 Plus to Office
2007 Plus on three desktops including mine with no issues.

I then upgraded another user who has a laptop. The laptop has all the
required hardware and running Windows XP SP2 plus updates.

Every time you exit out of Excel you get the following errors

Event Type: Error

Event Source: Microsoft Office 12 Sessions

Event Category: None

Event ID: 7001

Date: 1/26/2007

Time: 3:46:36 PM

User: N/A

Computer: RONXP

Description:

ID: 1, Application Name: Microsoft Office Excel, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session
lasted 6 seconds with 0 seconds of active time. This session ended with a
crash.



Event Type: Error

Event Source: Microsoft Office 12 Sessions

Event Category: None

Event ID: 7001

Date: 1/26/2007

Time: 3:46:16 PM

User: N/A

Computer: RONXP

Description:

ID: 1, Application Name: Microsoft Office Excel, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session
lasted 615 seconds with 600 seconds of active time. This session ended with
a crash.





Event Type: Error

Event Source: Microsoft Office 12

Event Category: None

Event ID: 1000

Date: 1/26/2007

Time: 3:46:37 PM

User: N/A

Computer: RONXP

Description:

Faulting application excel.exe, version 12.0.4518.1014, stamp 45428263,
faulting module excel.exe, version 12.0.4518.1014, stamp 45428263, debug? 0,
fault address 0x000218da.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 00 70 00 70 00 6c 00 A.p.p.l.

0008: 69 00 63 00 61 00 74 00 i.c.a.t.

0010: 69 00 6f 00 6e 00 20 00 i.o.n. .

0018: 46 00 61 00 69 00 6c 00 F.a.i.l.

0020: 75 00 72 00 65 00 20 00 u.r.e. .

0028: 20 00 65 00 78 00 63 00 .e.x.c.

0030: 65 00 6c 00 2e 00 65 00 e.l...e.

0038: 78 00 65 00 20 00 31 00 x.e. .1.

0040: 32 00 2e 00 30 00 2e 00 2...0...

0048: 34 00 35 00 31 00 38 00 4.5.1.8.

0050: 2e 00 31 00 30 00 31 00 ..1.0.1.

0058: 34 00 20 00 34 00 35 00 4. .4.5.

0060: 34 00 32 00 38 00 32 00 4.2.8.2.

0068: 36 00 33 00 20 00 69 00 6.3. .i.

0070: 6e 00 20 00 65 00 78 00 n. .e.x.

0078: 63 00 65 00 6c 00 2e 00 c.e.l...

0080: 65 00 78 00 65 00 20 00 e.x.e. .

0088: 31 00 32 00 2e 00 30 00 1.2...0.

0090: 2e 00 34 00 35 00 31 00 ..4.5.1.

0098: 38 00 2e 00 31 00 30 00 8...1.0.

00a0: 31 00 34 00 20 00 34 00 1.4. .4.

00a8: 35 00 34 00 32 00 38 00 5.4.2.8.

00b0: 32 00 36 00 33 00 20 00 2.6.3. .

00b8: 66 00 44 00 65 00 62 00 f.D.e.b.

00c0: 75 00 67 00 20 00 30 00 u.g. .0.

00c8: 20 00 61 00 74 00 20 00 .a.t. .

00d0: 6f 00 66 00 66 00 73 00 o.f.f.s.

00d8: 65 00 74 00 20 00 30 00 e.t. .0.

00e0: 30 00 30 00 32 00 31 00 0.0.2.1.

00e8: 38 00 64 00 61 00 0d 00 8.d.a...

00f0: 0a 00 ..





Event Type: Information

Event Source: Microsoft Office 12

Event Category: None

Event ID: 1001

Date: 1/26/2007

Time: 2:48:45 PM

User: N/A

Computer: RONXP

Description:

Bucket 342504909, bucket table 1, faulting application excel.exe, version
12.0.4518.1014, stamp 45428263, faulting module excel.exe, version
12.0.4518.1014, stamp 45428263, debug? 0, fault address 0x000218da.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 42 00 75 00 63 00 6b 00 B.u.c.k.

0008: 65 00 74 00 3a 00 20 00 e.t.:. .

0010: 33 00 34 00 32 00 35 00 3.4.2.5.

0018: 30 00 34 00 39 00 30 00 0.4.9.0.

0020: 39 00 0d 00 0a 00 42 00 9.....B.

0028: 75 00 63 00 6b 00 65 00 u.c.k.e.

0030: 74 00 54 00 61 00 62 00 t.T.a.b.

0038: 6c 00 65 00 20 00 31 00 l.e. .1.

0040: 0d 00 0a 00 ....



Event Type: Error

Event Source: Microsoft Office 12

Event Category: None

Event ID: 5000

Date: 1/26/2007

Time: 2:48:22 PM

User: N/A

Computer: RONXP

Description:

EventType offdiag12, P1
779dff7f-ebbb-4482-8f18-ca3b30c54afcb8438170-3d45-463f-b88b-17ef50dbc180, P2
NIL, P3 NIL, P4 NIL, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 6f 00 66 00 66 00 64 00 o.f.f.d.

0008: 69 00 61 00 67 00 31 00 i.a.g.1.

0010: 32 00 2c 00 20 00 37 00 2.,. .7.

0018: 37 00 39 00 64 00 66 00 7.9.d.f.

0020: 66 00 37 00 66 00 2d 00 f.7.f.-.

0028: 65 00 62 00 62 00 62 00 e.b.b.b.

0030: 2d 00 34 00 34 00 38 00 -.4.4.8.

0038: 32 00 2d 00 38 00 66 00 2.-.8.f.

0040: 31 00 38 00 2d 00 63 00 1.8.-.c.

0048: 61 00 33 00 62 00 33 00 a.3.b.3.

0050: 30 00 63 00 35 00 34 00 0.c.5.4.

0058: 61 00 66 00 63 00 62 00 a.f.c.b.

0060: 38 00 34 00 33 00 38 00 8.4.3.8.

0068: 31 00 37 00 30 00 2d 00 1.7.0.-.

0070: 33 00 64 00 34 00 35 00 3.d.4.5.

0078: 2d 00 34 00 36 00 33 00 -.4.6.3.

0080: 66 00 2d 00 62 00 38 00 f.-.b.8.

0088: 38 00 62 00 2d 00 31 00 8.b.-.1.

0090: 37 00 65 00 66 00 35 00 7.e.f.5.

0098: 30 00 64 00 62 00 63 00 0.d.b.c.

00a0: 31 00 38 00 30 00 2c 00 1.8.0.,.

00a8: 20 00 4e 00 49 00 4c 00 .N.I.L.

00b0: 2c 00 20 00 4e 00 49 00 ,. .N.I.

00b8: 4c 00 2c 00 20 00 4e 00 L.,. .N.

00c0: 49 00 4c 00 2c 00 20 00 I.L.,. .

00c8: 4e 00 49 00 4c 00 2c 00 N.I.L.,.

00d0: 20 00 4e 00 49 00 4c 00 .N.I.L.

00d8: 2c 00 20 00 4e 00 49 00 ,. .N.I.

00e0: 4c 00 2c 00 20 00 4e 00 L.,. .N.

00e8: 49 00 4c 00 2c 00 20 00 I.L.,. .

00f0: 4e 00 49 00 4c 00 20 00 N.I.L. .

00f8: 4e 00 49 00 4c 00 0d 00 N.I.L...

0100: 0a 00 ..





Event Type: Warning

Event Source: MsiInstaller

Event Category: None

Event ID: 1015

Date: 1/26/2007

Time: 2:22:49 PM

User: HSPOP\Ron

Computer: RONXP

Description:

Failed to connect to server. Error: 0x800401F0



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/ev

This happens every time you exit from Excel. No other problems with the
other apps from what I can see.

The program has done it's Diag with know luck.

Any body have any clues to this issue?

Thanks
Adam Raff

 

[Leon Hao [MSFT]]

Hi Adam,

This can be caused by many reasons. You can try the suggestions below:

* Suggestion 1: Repair Office
===========

Sometimes corrupted core Office files may cause this issue. To repair
Office, see the steps below.

1. Click Start>Control Panel
2. Double click Add and Remove Programs
3. Select Office 2007 and click Change.
4. Select Repair and click Continue

Now start Excel and exit. Does it crash again?

* Suggestion 2: Excel Safe Mode
===========

1. Click Start>Run.
2. Type "excel /s" (without the quotation marks) and press Enter.
3. Click File>Exit to exit Excel.

Do you still get a crash? If this scenario does not occur when you use the
/s switch, please try the following suggestions to see if this problem can
be fixed.

#1 Check Excel startup folders
#2 Check Excel toolbar file and Quick Access Toolbar file

To view the detailed troubleshooting steps, please refer to the following
KB article:

919196 How to troubleshoot Excel 2007 startup problems
http://support.microsoft.com/default.aspx?scid=kb;EN-US;919196

If this issue persists in Excel Safe Mode, please try to run Windows in
Safe Mode to narrow down the issue:

* Run Windows in Safe Mode
==========

1. Restart your Windows.
2. Long press F8 key when Windows is preparing to launch.
3. Choose Safe Mode to start Windows in Safe Mode.
4. After Windows Starts in Safe Mode, determine if this issue still
persists.

Please also help us collect more information for further research:

* Information Collection
================

1. Does this only occur on the laptop or it also occurs on the other
desktops?
2. Does this also occur on any other Office applications such as Word?
3. Does this also occur on every user account on this laptop? Please
create a new one to test.
4. Please send me a screenshot on the exact error message.
** To take a screenshot
---------------------
1. When this error message appears, press PrScrn key on your keyboard.
2. Type ¡°mspaint¡± (without the quotation marks) in Start>Run box and
click OK.
3. Click Edit>Paste to paste the screenshot.
4. Save it as JPEG file type and send it as Email attachment.
---------------------
5. Please send me the application event log.
** Collect Application Event log
-------------------------------
1. Click Start>Run
2. Type ¡°eventvwr¡± (without the quotation marks) and click OK.
3. Right click on the Application, and click Save Log File As¡­
4. Save it as TXT file format and send it as e-mail attachment.
------------------------------
6. Please also provide MPS_REPORT so that we can do further research.
** Obtain MPS_REPORT
---------------------
1. Go to the following web page:

http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en
2. Click to download MPSRPT_SETUPPerf.EXE
3. Double click to run this EXE file.
4. After a few minutes, a CAB file will be generated. Please send the CAB
file directly to my mail box.
Here is the detailed information about MPS_REPORT:
818742 Overview of the Microsoft Configuration Capture Utility
(MPS_REPORTS)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;818742
----------------------

Here is my Email address: <[email protected]>

Please try my suggestions and provide results and information.


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Leon Hao [MSFT]]

Hi Adam,

This can be caused by many reasons. You can try the suggestions below:

* Suggestion 1: Repair Office
===========

Sometimes corrupted core Office files may cause this issue. To repair
Office, see the steps below.

1. Click Start>Control Panel
2. Double click Add and Remove Programs
3. Select Office 2007 and click Change.
4. Select Repair and click Continue

Now start Excel and exit. Does it crash again?

* Suggestion 2: Excel Safe Mode
===========

1. Click Start>Run.
2. Type "excel /s" (without the quotation marks) and press Enter.
3. Click File>Exit to exit Excel.

Do you still get a crash? If this scenario does not occur when you use the
/s switch, please try the following suggestions to see if this problem can
be fixed.

#1 Check Excel startup folders
#2 Check Excel toolbar file and Quick Access Toolbar file

To view the detailed troubleshooting steps, please refer to the following
KB article:

919196 How to troubleshoot Excel 2007 startup problems
http://support.microsoft.com/default.aspx?scid=kb;EN-US;919196

If this issue persists in Excel Safe Mode, please try to run Windows in
Safe Mode to narrow down the issue:

* Run Windows in Safe Mode
==========

1. Restart your Windows.
2. Long press F8 key when Windows is preparing to launch.
3. Choose Safe Mode to start Windows in Safe Mode.
4. After Windows Starts in Safe Mode, determine if this issue still
persists.

Please also help us collect more information for further research:

* Information Collection
================

1. Does this only occur on the laptop or it also occurs on the other
desktops?
2. Does this also occur on any other Office applications such as Word?
3. Does this also occur on every user account on this laptop? Please
create a new one to test.
4. Please send me a screenshot on the exact error message.
** To take a screenshot
---------------------
1. When this error message appears, press PrScrn key on your keyboard.
2. Type ¡°mspaint¡± (without the quotation marks) in Start>Run box and
click OK.
3. Click Edit>Paste to paste the screenshot.
4. Save it as JPEG file type and send it as Email attachment.
---------------------
5. Please send me the application event log.
** Collect Application Event log
-------------------------------
1. Click Start>Run
2. Type ¡°eventvwr¡± (without the quotation marks) and click OK.
3. Right click on the Application, and click Save Log File As¡­
4. Save it as TXT file format and send it as e-mail attachment.
------------------------------
6. Please also provide MPS_REPORT so that we can do further research.
** Obtain MPS_REPORT
---------------------
1. Go to the following web page:

http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en
2. Click to download MPSRPT_SETUPPerf.EXE
3. Double click to run this EXE file.
4. After a few minutes, a CAB file will be generated. Please send the CAB
file directly to my mail box.
Here is the detailed information about MPS_REPORT:
818742 Overview of the Microsoft Configuration Capture Utility
(MPS_REPORTS)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;818742
----------------------

Here is my Email address: <[email protected]>

Please try my suggestions and provide results and information.


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Adam Raff]

Hi Leon,

I sent you the information that you wanted a few days ago. Any ideas.

 

[Adam Raff]

Hi Leon,

I sent you the information that you wanted a few days ago. Any ideas.

 

[Leon Hao [MSFT]]

Hi Adam,

Sorry for the delayed response due to research.

I have received your screenshot and MPS report, and looked into the report.
It seems that some key Office components are corrupt during the process of
update.

In this situation, I recommend you perform a clean remove of Office 2007
and reinstall. Please carefully follow the steps below:

* Clean remove Office 2007
=================

1. Quit all running programs.
2. Download and install the Windows Installer Cleanup Utility.

<http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48
D5E1BD/msicuu2.exe>
3. After you have installed the Windows Installer CleanUp Utility, click
Start>All Programs>Windows Install Clean Up.
4. Highlight Microsoft Office 2007 entry in the list and then click
Remove. Click OK and wait for the process to end. If any other stand alone
Office applications (such as Visio and Project) appear on the list, please
also remove them. Then, click Exit to close the Windows Installer Cleanup
utility.
5. Remove 2007 Office Windows Installer files and registry entries. This
includes:
a. Remove the installation files, and stop the 2007 Office services
b. Remove the 2007 Office registry subkeys
c. Remove the 2007 Office installation files and folders
6. Restart Windows and reinstall Office 2007.

The detailed information for step 5 can be obtained at the following KB
article:

928218 Error message after you remove the beta release version of a 2007
Office suite or program and then try to install the original release
version of a 2007 Office suite or program: "Setup is unable to proceed"
http://support.microsoft.com/default.aspx?scid=kb;EN-US;928218

Please note: this also applies to the Office 2007 release version.

If the clean install do not help, please help me collect some additional
information:

* Information Collection
==================

Please provide Office 2007 install log:

1. Click Start>Run, and type %temp% then click OK.
2. Send me all the files like SetupExe(######).log if exist.

You can send them to <[email protected]>

Please try my suggestions and provide the files. Thanks for your time
putting into this issue.


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Leon Hao [MSFT]]

Hi Adam,

Sorry for the delayed response due to research.

I have received your screenshot and MPS report, and looked into the report.
It seems that some key Office components are corrupt during the process of
update.

In this situation, I recommend you perform a clean remove of Office 2007
and reinstall. Please carefully follow the steps below:

* Clean remove Office 2007
=================

1. Quit all running programs.
2. Download and install the Windows Installer Cleanup Utility.

<http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48
D5E1BD/msicuu2.exe>
3. After you have installed the Windows Installer CleanUp Utility, click
Start>All Programs>Windows Install Clean Up.
4. Highlight Microsoft Office 2007 entry in the list and then click
Remove. Click OK and wait for the process to end. If any other stand alone
Office applications (such as Visio and Project) appear on the list, please
also remove them. Then, click Exit to close the Windows Installer Cleanup
utility.
5. Remove 2007 Office Windows Installer files and registry entries. This
includes:
a. Remove the installation files, and stop the 2007 Office services
b. Remove the 2007 Office registry subkeys
c. Remove the 2007 Office installation files and folders
6. Restart Windows and reinstall Office 2007.

The detailed information for step 5 can be obtained at the following KB
article:

928218 Error message after you remove the beta release version of a 2007
Office suite or program and then try to install the original release
version of a 2007 Office suite or program: "Setup is unable to proceed"
http://support.microsoft.com/default.aspx?scid=kb;EN-US;928218

Please note: this also applies to the Office 2007 release version.

If the clean install do not help, please help me collect some additional
information:

* Information Collection
==================

Please provide Office 2007 install log:

1. Click Start>Run, and type %temp% then click OK.
2. Send me all the files like SetupExe(######).log if exist.

You can send them to <[email protected]>

Please try my suggestions and provide the files. Thanks for your time
putting into this issue.


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Adam Raff]

Hi Leon,
We have Project 2003 installed as well on this system but we did not upgrade
the install as I did with Office 2003.

Should I remove Project 2003 as well?

Thank You,
Adam Raff

 

[Adam Raff]

Hi Leon,
We have Project 2003 installed as well on this system but we did not upgrade
the install as I did with Office 2003.

Should I remove Project 2003 as well?

Thank You,
Adam Raff

 

[Leon Hao [MSFT]]

Hi Adam,

Thanks for your update and sorry for the delayed response due to the
weekend.

When performing a clean remove, we strongly recommend you to remove all
Office 2003 stand alone components. This will avoid some unexpected
consequence, and give the installation a totally clean enviroment.

If you still have problems after clean remove and reinstall, please feel
free to get back to me. We will do our best to help you out.


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Leon Hao [MSFT]]

Hi Adam,

Thanks for your update and sorry for the delayed response due to the
weekend.

When performing a clean remove, we strongly recommend you to remove all
Office 2003 stand alone components. This will avoid some unexpected
consequence, and give the installation a totally clean enviroment.

If you still have problems after clean remove and reinstall, please feel
free to get back to me. We will do our best to help you out.


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.