Forums
New posts
Search forums
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Forums
Archive
Newsgroup Archive
Microsoft Office
Microsoft Office Setup
Excel problem when shutting down Excel
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
Reply to thread
Message
[QUOTE="Leon Hao [MSFT], post: 7317146"] Hi Adam, Sorry for the delayed response due to research. I have received your screenshot and MPS report, and looked into the report. It seems that some key Office components are corrupt during the process of update. In this situation, I recommend you perform a clean remove of Office 2007 and reinstall. Please carefully follow the steps below: * Clean remove Office 2007 ================= 1. Quit all running programs. 2. Download and install the Windows Installer Cleanup Utility. <[URL]http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48[/URL] D5E1BD/msicuu2.exe> 3. After you have installed the Windows Installer CleanUp Utility, click Start>All Programs>Windows Install Clean Up. 4. Highlight Microsoft Office 2007 entry in the list and then click Remove. Click OK and wait for the process to end. If any other stand alone Office applications (such as Visio and Project) appear on the list, please also remove them. Then, click Exit to close the Windows Installer Cleanup utility. 5. Remove 2007 Office Windows Installer files and registry entries. This includes: a. Remove the installation files, and stop the 2007 Office services b. Remove the 2007 Office registry subkeys c. Remove the 2007 Office installation files and folders 6. Restart Windows and reinstall Office 2007. The detailed information for step 5 can be obtained at the following KB article: 928218 Error message after you remove the beta release version of a 2007 Office suite or program and then try to install the original release version of a 2007 Office suite or program: "Setup is unable to proceed" [URL]http://support.microsoft.com/default.aspx?scid=kb;EN-US;928218[/URL] Please note: this also applies to the Office 2007 release version. If the clean install do not help, please help me collect some additional information: * Information Collection ================== Please provide Office 2007 install log: 1. Click Start>Run, and type %temp% then click OK. 2. Send me all the files like SetupExe(######).log if exist. You can send them to <v-lehao@microsoft.com> Please try my suggestions and provide the files. Thanks for your time putting into this issue. Regards, Leon Hao Microsoft Online Partner Support Get Secure! - [URL="http://www.microsoft.com/security"]www.microsoft.com/security[/URL] ==================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ==================================================== This posting is provided "AS IS" with no warranties, and confers no rights. [/QUOTE]
Verification
Post reply
Forums
Archive
Newsgroup Archive
Microsoft Office
Microsoft Office Setup
Excel problem when shutting down Excel
Top