Excel troubles

[Bill Schmidt]

I have an EMac using OS 9.2.2. I have been using Excel 5.o for some
time; now suddenly, when I go to drop down an item from the menu line, I
get a blank space and then nothing happens. The cursor moves but I have
to warm start the computer to get it started again.

Similarly, I am getting cursor lock-upwhen I try to open Internet
Explorer. Again, all this is quite new.

When I tried to reload Microsoft Office, I get a dialog box indicating
that the "Installation was not completed satisfactorily".

Any thoughts about what could be causing my problem?

Bill

 

[Jonck van der Kogel]

Sounds to me like you are having some corruption of the HD/System/name
it. I would recommend running TechTool Pro and see what it comes up
with.
I have an old 7500 at home that we use for e-mail and web-surfing, it
also ran 9.2.2 and I was getting similar behavior. For me TechTool was
not able to solve my problems and I ended up having to do a clean
install of the system. This time round I didn't go all the way to
9.2.2 but kept it at 9.1. It's been running like a charm now for about
3 months again.
Good luck, Jonck

 

[Bill Schmidt]

Hi JoncThanks for the response.

I have bought Norton Utilities and run it against the HD. Found some
problems, fixed them, but no change in the Excel situation. I also ran
Norton's Anti-Virus against the drive with similar results.

I tried to install a new version, via Microsoft Office, but get a
strange dialog box statement as indicated in my first note.

Bill

 

[JE McGimpsey]

I have an EMac using OS 9.2.2. I have been using Excel 5.o for some
time; now suddenly, when I go to drop down an item from the menu line, I
get a blank space and then nothing happens. The cursor moves but I have
to warm start the computer to get it started again.

Similarly, I am getting cursor lock-upwhen I try to open Internet
Explorer. Again, all this is quite new.

When I tried to reload Microsoft Office, I get a dialog box indicating
that the "Installation was not completed satisfactorily".

Any thoughts about what could be causing my problem?

I think you've been lucky so far - MS's official position is that XL5 is
not compatible with OS9:

http://support.microsoft.com/default.aspx?scid=kb;en-us;288769

I've seen posts from others that they've been able to keep XL5 going in
OS 9.1, but I wouldn't necessarily expect it to always remain stable.

 

[Jonathan Rynd]

I have an EMac using OS 9.2.2. I have been using Excel 5.o for some
time; now suddenly, when I go to drop down an item from the menu line, I
get a blank space and then nothing happens. The cursor moves but I have
to warm start the computer to get it started again.

Try trashing your excel preferences files.