Excel Unexpectedly Closes While Trying to Save a File

[Guest]

We are running Excel 97 in a Citrix Environment and when
the user tries to save a file, it closes the entire
program. All changes are lost. I have checked the Event
Viewer and there is nothing in there. This problem does
not happen all the time. Any ideas on what to look for?

 

[Lady Layla]

Does it matter where the file is being saved to--- Local or Network
Does it matter if it is a newly created file or a saved file that was opened?
Exactly how are they saving? Shortcut? File Save? Just clicking the X?
What AV on local machine and network?
What local OS?



: We are running Excel 97 in a Citrix Environment and when
: the user tries to save a file, it closes the entire
: program. All changes are lost. I have checked the Event
: Viewer and there is nothing in there. This problem does
: not happen all the time. Any ideas on what to look for?

 

[Guest]

The file is being saved onto the Network. It looks like
these are existing files that are being modified. It
also seems to be happening more frequently with a Shared
Workbook. When saving, they are just selecting the Save
icon. We are running Trend Micro in our office - this
problem is showing up in our Citrix environment where the
problem workstations are thin clients - therefore they do
not run AV software locally. The OS for the thin client
is Windows 2000.