Excel2002 suddenly taking 2 minutes just to open! Any thought?!

[Shiperton Henethe]

Excel 2002
Windows2000
Norton AV 2003 } (latest everthing)
System c. 1.5 year old - Intel P4 1.7GHz, 512MB
RAM

Hi

My Excel(2002) is suddenly taking over 2 minutes (!!)
to open (without asking it to open a particular
file).

I am on Windows2000 and Norton AntiVirus 2003.

I have tried re-booting.
I have defragged and scanned the disk with the utilities
that come with Windows2000.
Both my hard disks have plenty space.


Everything else is normal speed.

What is weird is that it gets stuck at a
"Requesting virus scan" for about 30 seconds
even when I am just opening or even re-opening
Excel.

Ah... I just found something else that has become
horribly slow! Right-clicking in Windows Explorer
is now suddenly taking 14 seconds for the right-clikc
menu to appear!! And this when I have only recently
re-booted.

Any thoughts?


Ship
Shiperton Henethe

 

[PatC]

Try disabling your antivirus program.

 

[Shiperton Henethe]

I just tried that.
Made no diffence!
Any other ideas?

Ship
Shiperton Henethe

 

[jee22]

Disable AV software and reboot the machine

 

[Bernie Deitrick]

Ship,

Find then move your Excel.xlb file to another location. Often, that
file becomes corrupted and will slow or even prevent Excel from
starting up.

HTH,
Bernie
MS Excel MVP

 

[Shiperton Henethe]

Thanks, but what is that file?
If I move it will Win2000 still find it or rebuild it?

I think the problem is more fundamental however because
it is now taking 16 seconds for a right-click menu
to appear even after a reboot!!

Ship
Shiperton henethe

 

[Bernie Deitrick]

Ship,

That file is where Excel stores toolbars and settings. If you move
it, rename it, or delete it, Excel will make a new one automatically,
so there is no harm in trying it.

HTH,
Bernie
MS Excel MVP

 

[Shiperton Henethe]

Yep tried that.
Maybe I should uninstall the entire thing? (Yikes!)

Ship

 

[Shiperton Henethe]

Okay result!
I just installed the whole thing and re-booted.
And my computer feels like it is running about 100x faster
that ever!!

Norton was clearly slowing it down massively even
before the latest problem.

However it is no massively unsafe. So I dare not use
emails and I'm going to have to re-download Norton AV 2003
too in order to re-install it. (Wish me luck!)

I am now strongly tempted to trash Norton AV in favour
of something more user-friendly and which doesnt slow
down the opening of every damned thing in sight!

Sophos?
McAfee?

Any views?


Ship
Shiperton Heneth

 

[Dennis McDermott]

I have found similar problems Word taking ages to open, right click a
text file on the desktop, it takes ages for menu to appear.

This is happening on 4 of my PC's.

Only started today 08/01/2004

I uninstalled NAV 2003 from one of the PC's then everything worked ok,
tried to re-install NAV and its like treacle. Every time I call up NAv
it does not apear but the tack manager show NMAIN running.

Dennis

 

[Shiperton Henethe]

As user on "symantec.support.winnt.nortonantivirus.general"
have discovered to their cost there is a massive bug
in Norton's latest patch.

I dont have time to NOT read my emails any longer.
I have abandoned Norton. I am trying Sophos
but dont like it's virus definititions update
procedures.

I shall now try McAfee.


Ship

 

[Shiperton Henethe]

The problem now appears to be a massive
bug in Norton Anti Virus 2003's latest patch.

Can anyone recommend something better than
Norton?

I am very angry at all this wasted time and
have no intention of using Norton ever again.
They could have released a roll-back patch
but I have been unable to work/read emails
all day...


Ship

 

[steam3801]

Excel 2002
Windows2000
Norton AV 2003 } (latest everthing)
System c. 1.5 year old - Intel P4 1.7GHz, 512MB
RAM

Hi

My Excel(2002) is suddenly taking over 2 minutes (!!)
to open (without asking it to open a particular
file).

I am on Windows2000 and Norton AntiVirus 2003.

I have tried re-booting.
I have defragged and scanned the disk with the utilities
that come with Windows2000.
Both my hard disks have plenty space.


Everything else is normal speed.

What is weird is that it gets stuck at a
"Requesting virus scan" for about 30 seconds
even when I am just opening or even re-opening
Excel.

Ah... I just found something else that has become
horribly slow! Right-clicking in Windows Explorer
is now suddenly taking 14 seconds for the right-clikc
menu to appear!! And this when I have only recently
re-booted.

Any thoughts?


Ship
Shiperton Henethe

Disable the option in NAV for the Office plugin (Options ->
Miscellaneous -> untick Office plugin). Otherwise, still leave NAV
running normally

You know it makes sense.
steam3801

 

[Don Guillett]

Just saw this on another group.
I'll bet a lot of people are going to go "Duh!!"
=======
I had the same problem recently.

Double Click the NAV icon in the system tray. Select configure NAV.
Go to Other|Miscellaneous in the left hand column. Uncheck "Enable
Office Plug-in".

Worked for me.
TGL

 

[Jim Burrill]

Try this...posted on another site:

1. Open Internet Explorer.
2. Click on Tools > Internet Options
3. Select Advanced > Security
4. Disable/Uncheck the option "Check for Publisher's Certificate
Revocation"

http://groups.google.com/[email protected]&rnum=4

 

[Dave Lerner]

The problem now appears to be a massive
bug in Norton Anti Virus 2003's latest patch.

Can anyone recommend something better than
Norton?

I am very angry at all this wasted time and
have no intention of using Norton ever again.
They could have released a roll-back patch
but I have been unable to work/read emails
all day...

Try AVG. I started using the AVG Free Edition last time I fed up with
Symtantec's tactics. <http://www.grisoft.com/>

It has basically the same features as NAV: easy definition updates,
auto-protect (optional) and email scanning (optional).

The only problem was that I had trouble with it on Win2000, but you might
have better luck.

 

[Belgarion]

1. Disconnect your ethernet
2. In C:\Program Files\Common Files\Symantec Shared, rename the
CommonClient.dat to something else.
3. rename CommonClient_old.dat to CommonClient.dat
4. insert the following host entries:
127.0.0.1 sitefinder-idn.verisign.com
127.0.0.1 crl.verisign.com

 

[RyanWirth]

Norton is aware of the problem, and this is what they told me:
"
Thank you for contacting Symantec Online Technical Support.

The problems you are experiencing appear to be related to an expired
VeriSign certificate. To work around this issue, please deselect the
"Check for publisher's certificate revocation" option in your Advanced
Internet Options. For illustrated assistance with this, please see
Symantec's online Knowledge Base document linked below:

Title: 'After updating to the January 7th or 8th virus definitions,
your computer slows down and Microsoft Word and Excel will not start'

Web URL: http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004010810205113

I apologize for the inconvenience this issue is causing you.
"

Hope this helps, it worked for me.
Ryan

 

[Shiperton Henethe]

Too late. I've jumped to McAfee!

I am not prepared to have my PC almost inoperable
for an entire day. I fail to see why they couldnt
have released a roll-back patch as soon as they
saw these problems.

I hope heads roll @ Symantech.

I tried Sophos which has a good reputation in the
UK but updating Virus defs was too combersome...


Ship