Exchange 2003 overwrote user Outlook contacts

J

Joyce

I have an outside salesman who is set up on the exchange and returned to the
office for the first time in months. he connected to the network and Exchange
updated his Outlook folders. Now he's back on the road and has discovered
that what actually happened was that instead of his laptop updating the
exchange info - the exchange info updated his laptop - now months a contacts
and data appear lost.

#1 - how could this have happened, could something be set wrong??

#2 -is there any hope to recover the lost information??

ANY help is greatly appreciated - as you can guess the salesman is extremely
upset.
 

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