Exchange 2003 recipients policies - deleted items policy not working

[Alex Hawkins]

Hi guys,

we have a recipient policy setup for a group of users in our network
which will delete items in the deleted items folder, after they have
been in there for 7 days.

This policy is running, but it doesn't appear to be deleting all the
deleted items.

The scheduled policy runs every Saturday, so I appreciate and have
accommodated for the fact that if an item is deleted on a Monday, then
it will only be 5 days before the Saturday, so those particular mails
will not be deleted until the next run which is 13 days later.


I have seen some emails in the customers shared mailbox which have
been there for 6 weeks. These are not items that they have held
elsewhere and then moved into deleted items.


Now, this seems to be working for other users, although I've not been
able to check anyone else who has a shared mailbox.


I'm not entirely convinced that this isn't working, as the customer is
a tad flaky and inconsistent with their information, but I have
shadowed and seen mail 6 weeks old in their deleted items.


Also, these aren't emails that they have only just deleted. They would
have been deleted within 3 days of being received.


So I guess I'm asking whether anyone has seen instances of this not
working before?

As well as this, what is the definitive criteria for this rule to
run... ? Is it as simple as just having mail in the deleted items that
has resided there for more than 7 days? Are there any rules or filters
from the client side that can prevent this from working?


Many thanks for any help you can offer. I'm not in the exchange team,
but our exchange guru is heavily busy with disk grows and booking a
meeting with him is near impossible!



Cheers (I think thats about it...)


Alex

 

[Marvin P. Winterbottom]

it's probably looking at modified date, if you go into deleted items and open
it, the clock starts over