Exchange 2007 SP1 and Entourage 2008 (12.1.2 080729) will not connect to mailbox

[Noel Hall]

Hello,

We have an Exchange 2003 Enterprise environment that we are in the process
of migrating to Exchange 2007 SP1. We have migrated all mailboxes, excpet
those using Entourage 2008. Following is our setup:

Entourage 2008:
acct id: <username>
domain: domain
password: psswd

exchange server: mail.domain.com/exchange/[email protected]
DAV service uses SSL is checked.

public folders server: mail.domain.com/public
DAV service uses SSL is checked.

LDAP server: globalcatalog.domain.com

On the exchange side we are running Windows Server 2008 x64 Ent with
Exchange 2007 SP1 Ent, NLB clustered CAS servers and CCR mailbox clusters.
CAS servers are running IIS7, WebDAV has been enabled as well as URL
Authentication. We still have our legacy Exchange 2003 servers up at this
time until we can successfully connect an entourage client to the new
Exchange 2007 SP1 enterprise servers.

This is the situation when the mailbox is on the 2007 server:

The Entourage client returns: "Mail could not be received at this time. The
server for account "<username>" returned the error "Logon failure: inknown
user name or bad password." Your username/password or security settings may
be incorrect. Would you like to try re-entering your password?"

CAS server IIS logs report:

2008-09-03 16:35:01 10.25.1.70 POST /owa/auth/owaauth.dll - 443 -
10.253.36.21 Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 302 0 0 0
2008-09-03 16:35:01 10.25.1.70 PROPFIND /exchange/<[email protected]>/ -
443 domain\user 10.253.36.21 Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 401 0 0
218
2008-09-03 16:35:12 10.25.1.70 POST /owa/auth/owaauth.dll - 443 -
10.253.36.21 Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 302 0 0 0
2008-09-03 16:35:12 10.25.1.70 PROPFIND /exchange/<[email protected]>/ -
443 domain\user10.253.36.21 Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 401 0 0
250

OK so...here's the deal, when the mailbox is on the 2003 server, it works
great, everything looks wonderful on the client and the CAS servers report:

2008-09-03 16:52:10 10.25.1.70 PROPFIND /public/ - 443 domain\user
10.253.36.21 Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 207 0 0 296
2008-09-03 16:52:10 10.25.1.70 SEARCH /public/ - 443 domain\user
10.253.36.21 Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 207 0 0 250
2008-09-03 16:52:19 10.25.1.70 PROPFIND /public/ - 443 domain\user
10.253.36.21 Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 207 0 0 218
2008-09-03 16:52:20 10.25.1.70 SEARCH /exchange/<[email protected]>du/ -
443 domain\user 10.253.36.21 Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 207 0 0
968
2008-09-03 16:52:22 10.25.1.70 SUBSCRIBE /exchange/<[email protected]>/ -
443 domain\user 10.253.36.21 Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 200 0 0
46
2008-09-03 16:52:22 10.25.1.70 SEARCH
/exchange/<[email protected]>/Inbox/ - 443 domain\user 10.253.36.21
Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 207 0 0 312
2008-09-03 16:52:23 10.25.1.70 SEARCH
/exchange/<[email protected]>/Sync+Issues/ - 443 domain\user 10.253.36.21
Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 207 0 0 609
2008-09-03 16:52:23 10.25.1.70 SEARCH
/exchange/<[email protected]>/Drafts/ - 443 domain\user 10.253.36.21
Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 207 0 0 406
2008-09-03 16:52:23 10.25.1.70 SEARCH
/exchange/<[email protected]>/Inbox/ - 443 domain\user 10.253.36.21
Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 207 0 0 437
2008-09-03 16:52:23 10.25.1.70 SEARCH
/exchange/<[email protected]>/Calendar/ - 443 domain\user 10.253.36.21
Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 207 0 0 562
2008-09-03 16:52:25 10.25.1.70 PROPFIND
/exchange/<[email protected]>/Inbox/RE:+test.EML - 443 domain\user
10.253.36.21 Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 207 0 0 250
2008-09-03 16:52:25 10.25.1.70 SEARCH
/exchange/<[email protected]>/Drafts/ - 443 domain\user 10.253.36.21
Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 207 0 0 265
2008-09-03 16:52:25 10.25.1.70 SEARCH
/exchange/<[email protected]>/Calendar/ - 443 domain\user 10.253.36.21
Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 207 0 0 390
2008-09-03 16:52:25 10.25.1.70 SUBSCRIBE
/exchange/<[email protected]>/Drafts/ - 443 domain\user 10.253.36.21
Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 200 0 0 31
2008-09-03 16:52:25 10.25.1.70 SEARCH
/exchange/<[email protected]>/Sync+Issues/ - 443 domain\user 10.253.36.21
Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 207 0 0 296
2008-09-03 16:52:25 10.25.1.70 GET
/exchange/<[email protected]>/Inbox/RE:+test.EML - 443 domain\user
10.253.36.21 Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 200 0 0 203
2008-09-03 16:52:25 10.25.1.70 GET
/exchange/<[email protected]>/Calendar/test.EML - 443 domain\user
10.253.36.21 Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 200 0 0 46
2008-09-03 16:52:25 10.25.1.70 SUBSCRIBE
/exchange/<[email protected]>/Sync+Issues/ - 443 domain\user 10.253.36.21
Entourage/12.12.0+(PPC+Mac+OS+X+10.4.9) 200 0 0 15


So, this being the case, why does Entourage not talk to the mailbox when it
is on the 2007 server? Perhaps we are missing some configuration? Please
Advise.

Thanks,
Noel Hall
(e-mail address removed)

 

[Corentin Cras-Méneur]

This is the situation when the mailbox is on the 2007 server:

The Entourage client returns: "Mail could not be received at this time. The
server for account "<username>" returned the error "Logon failure: inknown
user name or bad password." Your username/password or security settings may
be incorrect. Would you like to try re-entering your password?"

If you try connecctong to the server in Safari using
https://mail.domain.com/exchange/username
Does it work??


Do you get a prompt for the login and password or do you get a web page
asking you for the information (with additional options like public or
private computer, etc).

Some servers use scripts on top of the default configuration and it
throws Entourage off,

Corentin

 

[Noel Hall]

When the mailbox is on the Exchange 2003 mailbox server, we can connect
using the Exchange 2007 CAS server using
https://mail.domain.com/exchange/[email protected] with no issue.

When the mailbox is on the Exhcange 2007 mailbox server, we can connect
using the Exchange 2007 CAS server using
https://mail.domain.com/owa/[email protected] with no issue, however we
cannot use /exchange while it is on the 2007 mailbox server.

The Exhcange 2007 CAS server's Outlook Anywhere using IIS7 is setup as
define in the MS Technet article.

Noel

 

[Corentin Cras-Méneur]

When the mailbox is on the Exhcange 2007 mailbox server, we can connect
using the Exchange 2007 CAS server using
https://mail.domain.com/owa/[email protected] with no issue, however we
cannot use /exchange while it is on the 2007 mailbox server.

I think that on 2007 servers you need to make sure the legacy web
services are activated.

In addition, Paul Robichaux has an interesting page on this issue:

http://www.robichaux.net/blog/2006/09/using_entourage_with_exchange_2007
..php
or
http://tinyurl.com/5ol327


Corentin