Exchange email not pushing to inbox

[norrsund]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: Exchange I have a user running Entourage Web Services Edition with an Exchange 2007 email account. Two days ago, email messages stopped automatically arriving in the user's inbox. The only way to get new messages was to manually click the send/receive button or quit and re-open Entourage.

We have re-set the user's caches and rebuilt the database but the issue keep re-occurring. Does anyone have any suggestions on how to move forward and solve this?

 

[Corentin Cras-Méneur]

We have re-set the user's caches

Did you purge the Exchange cache through the properties on the root of
the account??

Corentin

 

[norrsund]

Yes, it re-downloaded all emails and calendars.

On 2010-03-26 11:11:41 -0400, (e-mail address removed) said:
>

> > We have re-set the user's caches

>
> Did you purge the Exchange cache through the properties on the root of
> the account??
>
> Corentin
>
>
> --
> --- Office:Mac MVP http://www.cortig.net/wordpress/ ---
> http://www.mvps.org - http://mvp.support.microsoft.com
> MVPs are not MS employees - Les MVP ne travaillent pas pour MS
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>
>

 

[Corentin Cras-Méneur]

Yes, it re-downloaded all emails and calendars.

So did it fix the problem with the inbox?

Corentin

 

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