exchange inbox not loading in entourage 2004

[kageryu]

Greetings,

I am attempting to configure Entourage 2004 (w/ all available updates
installed) to function with my wife's office's Exchange server. Every
mailbox *except* her inbox syncs properly. Even the subfolders inside
of her inbox sync over. However, the messages in the inbox itself
never appear, even after the Progress window chugs on "Now updating
Inbox" -- during which time little to no network activity is shown in
OS X's Activity Monitor. Nothing is ever written to her error logs,
Entourage or OS X.

Outlook Web Access shows all of her messages, including test messages
from herself and other accounts of mine. Messages that come from
specific accounts of mine that are recognized by her mail filters
appear in their appropriate subfolders. The inbox itself never
populates, however. Attempts to "Refresh Message List" retrigger the
"Now updating Inbox" dialog, but generate no results. I've tried
checking in the "unread message view" that some folks have mentioned
troubleshooting similar problems, but that too only shows mail in
subfolders.

I've seen this issue on two or three other locations scattered across
the internet without any successful resolution. Any assistance would
be greatly appreciated.

 

[William Smith]

I am attempting to configure Entourage 2004 (w/ all available updates
installed) to function with my wife's office's Exchange server. Every
mailbox *except* her inbox syncs properly. Even the subfolders inside
of her inbox sync over. However, the messages in the inbox itself
never appear, even after the Progress window chugs on "Now updating
Inbox" -- during which time little to no network activity is shown in
OS X's Activity Monitor. Nothing is ever written to her error logs,
Entourage or OS X.

Outlook Web Access shows all of her messages, including test messages
from herself and other accounts of mine. Messages that come from
specific accounts of mine that are recognized by her mail filters
appear in their appropriate subfolders. The inbox itself never
populates, however. Attempts to "Refresh Message List" retrigger the
"Now updating Inbox" dialog, but generate no results. I've tried
checking in the "unread message view" that some folks have mentioned
troubleshooting similar problems, but that too only shows mail in
subfolders.

I've seen this issue on two or three other locations scattered across
the internet without any successful resolution. Any assistance would
be greatly appreciated.

Can you do a little test? On another machine or in Outlook Web Access,
move all the Inbox messages to a new mail folder so that the Inbox is
empty. Then send a simple plain text message with no attachments. Check
the account with Entourage.

If the new message comes through then one of the moved messages is
probably corrupt and preventing the rest from synchronizing.

Hope this helps! bill

 

[Kageryu]

Can you do a little test? On another machine or in Outlook Web Access,

move all the Inbox messages to a new mail folder so that the Inbox is
empty. Then send a simple plain text message with no attachments. Check
the account with Entourage.

If the new message comes through then one of the moved messages is
probably corrupt and preventing the rest from synchronizing.

Hope this helps! bill

I'm working on that suggestion.. setting up one of a windows box w/
Outlook and it's working on caching her inbox now. (There's too much
mail to sift through by hand using OWA... what I'd give for a search
function that could pull up messages by year and select them all to
move to a subfolder...)

In the meantime, can anyone offer suggestions of what I should look
for in a message that would cause Entourage's WebDAV connection
attempts to choke so miserably, but not anger Windows based Outlook
apps and their MAPI connections?