Exchange Mail going to the wrong folder creating loop Entourage2004 Mac

H

Heyman, Bill

Setup: exchange server 2000 SP3 (I think, it could be SP1), Not using Web
DAV or SSL, Macs don¹t synchronize although they have the ability. Exchange
holds the addresses in a different format.
Mac clients were all pop until the new email admin noticed he was getting
authentication error messages, (This did not occur on the client side).
Clients had to authenticate but apparently NTLM ver. 1 support is not
available in entourage 2004. All clients are 10.3.9 fully updated and I¹m
10.4.1.

Setting up exchange accounts on clients: this stopped the error messages to
the admin but created client problems. Some of my clients have close to 2 GB
of email.

Problems: The incoming mail would come into the deleted items on the
exchange account. (this only happened on most clients, I¹d have a rule to
move the items to the local inbox).
I think I may have solved this by changing the way entourage resolves to the
exchange server.
This doesn't explain why some clients just act differently than others
It appears that if I use the actual name of the exchange server instead of
the IP address or HTTP address, the messages now come to the inbox and not
deleted items. ( I have only tested this on my node so far).
But it doesn¹t move them it copies them, this makes sense but creates 2
locations for the user to deal with (I may be able to create a rule to
delete the exchange mail after it has been moved to the local account)

The big problem: I have 1 user who¹s email comes into exchange (deleted
items, which I¹ll fix), then I have a rule telling it to move those mails to
her local inbox. The mail goes to her outbox (local) and starts to create a
loop. I¹ve tried the following: deleted one account, both accounts, keychain
items, entourage prefs. I¹m at a loss as to why the messages insist on
moving to her local outbox. Rules don¹t change the behavior and I don¹t kow
where these settings are being held. She has about 1.8 GB of mail. Any help
or ideas or just plain speculation but be of great assistance in this
matter.
TIA
BH
 

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