exchange - sent attachments corrupted - encoding problem ?

S

Steff

Relunctantly switched to entourage from outlook 2001 after years of
flawless happy usage.
(Needed to include corporate logo in signature + blackberry activation
via pocketmac).
Config OSX10.4.8 and entourage 11.2.5

Now all my attachements are corrupted. (hieroglyph at receiving end).

Outlook 2001 still sends the same attachements fine, so does OWA.

I searched the site and suspect it has to do with the way entourage
does the encoding.
I tried all options (appledouble, window/64 etc..), reloaded office and
service packs.

Any suggestion ?
 
S

Steff

I also used Entrourage to send the same files from an internet email
account, they are not corrupted that way.

Strange, or Entourage is using a different encoding between internet
and Exchange accounts.
Could it be an Exchange server issue ?

Any idea ?
 
S

Steff

Did the 11.3 update, no improvement.

One question about removing and reinstalling office,
Are there specific libraries / preference files that need to be removed
manually to do a clean de-install re-install ?
 
B

Barry Wainwright [MVP]

Please quote relevant parts of previous messages.

To remove office, use the 'Remove office' tool at "/Applications/Microsoft
Office 2004/Additional Tools/Remove Office/". This will remove all libraries
& support files without touching your data files.
 
S

Steff

Well, this is what I already did with a previous re-install but it did
not improve the situation.

Would it make sense to also re-install Tiger although it does not show
any problem with any other application ?
 
B

Barry Wainwright [MVP]

Please, can you quote previous messages - the most frequent posters answer
dozens of questions a day in these forums, and not having the previous parts
of the thread makes it more difficult to sort out problems. This is in your
best interest, you are more likely to get an answer if the other person can
follow the thread through its various stages.

Now, can you please explain in more detail what the problem is and what you
have tried.

In your first post you said:
Now all my attachements are corrupted. (hieroglyph at receiving end).
Click to expand...

I take it you mean you have lines & lines of seemingly random text?

Is this with all recipients or just one in particular?

What settings are you using for compression/encoding? Try Appledouble
encoding, no compression

Then, in a later message you said:
I also used Entrourage to send the same files from an internet email
account, they are not corrupted that way.
Click to expand...

Please explain further - what internet email account did you use? Did you
mean by webmail? Did you send those mails to you, or to a recipient who was
having trouble receiving attachments through entourage?
 
S

Steff

Barry said:
Please, can you quote previous messages - the most frequent posters answer
dozens of questions a day in these forums, and not having the previous parts
of the thread makes it more difficult to sort out problems. This is in your
best interest, you are more likely to get an answer if the other person can
follow the thread through its various stages.

Now, can you please explain in more detail what the problem is and what you
have tried.

In your first post you said:


I take it you mean you have lines & lines of seemingly random text?

Is this with all recipients or just one in particular?

What settings are you using for compression/encoding? Try Appledouble
encoding, no compression

Then, in a later message you said:

Please explain further - what internet email account did you use? Did you
mean by webmail? Did you send those mails to you, or to a recipient who was
having trouble receiving attachments through entourage?
Click to expand...

Got you, so here it is with the quote. I hope it is enough to follow.

All files (office, pdf, images) are indeed showing seemingly random
text or simply cannot be opened.
When received on Mail a warning shows up saying 'impossible to open
this file, it may have been corrupted, or cannot be recognized by the
application...'

This is with all recipients outside of my Exchange domain.
Recipients (mac or pc) within the same domain can open attachements
without problems.

I have naturally already tried all combinations of settings of
coding/compression (appledouble, windows, compression on or off, with
or without extension, etc...) without luck.

Now, when I use my same Exchange account but via Safari or Firefox on
Outlook Web Access instead of using Entourage, the same files are sent
properlly to all recipients inside or outside my domain.
When I was on Outlook2001 on the sames account, I never encountered
this type of problem and verified that today the same file are still
sent OK with Outlook and get corrupted via Entourage.

The other way round, I also configured Entourage to access my private
email (internet pop account) and files are also sent properly to any
account in or out of the Exchange domain.

In short it looks as if this corrupted attachments problem is really
just when using Entourage on Exchange to recipients outside the
Exchange domain.

I hope this clarifies the symptoms.

Thanks for your support.
 
B

Barry Wainwright [MVP]

Got you, so here it is with the quote. I hope it is enough to follow.

All files (office, pdf, images) are indeed showing seemingly random
text or simply cannot be opened.
When received on Mail a warning shows up saying 'impossible to open
this file, it may have been corrupted, or cannot be recognized by the
application...'

This is with all recipients outside of my Exchange domain.
Recipients (mac or pc) within the same domain can open attachements
without problems.

I have naturally already tried all combinations of settings of
coding/compression (appledouble, windows, compression on or off, with
or without extension, etc...) without luck.

Now, when I use my same Exchange account but via Safari or Firefox on
Outlook Web Access instead of using Entourage, the same files are sent
properlly to all recipients inside or outside my domain.
When I was on Outlook2001 on the sames account, I never encountered
this type of problem and verified that today the same file are still
sent OK with Outlook and get corrupted via Entourage.

The other way round, I also configured Entourage to access my private
email (internet pop account) and files are also sent properly to any
account in or out of the Exchange domain.

In short it looks as if this corrupted attachments problem is really
just when using Entourage on Exchange to recipients outside the
Exchange domain.

I hope this clarifies the symptoms.

Thanks for your support.
Click to expand...

OK, thanks for the additional info.

So, it seems that mail sent within the exchange domain is going through OK -
that implies the settings in Entourage are correct. However, mail sent
through the same server to outside domains becomes corrupt.

I am wondering if the Exchange server is set up incorrectly...

Is it possible that they have the 'internet message format' setting of the
Global Settings wrong. If they have selected 'UUEncode' as the default
encoding but not selected 'Binhex for Mac', then you could see incorrectly
encoded messages and corrupt attachments (where such attachments have a
resource fork). If they do check the binhex box then some older windows
clients won't see the messages properly either! Setting the format to MIME
is far better for both - the number of clients that can't use MIME is small
and growing smaller as time passes.

This is something that only your exchange admin can correct, but hopefully
this message may point him/her in the right direction.
 
S

Steff

After my IT support were not able (or willing) to do the suggested
changes, I gave up and got an account set up on our other domain using
a different exchange server.

Everything seems to work fine now without having changed anything on my
computer.
So all I know is the problem is gone but definitely lied with the
previous server configuration.

Thanks for your help.
 
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