Export command not working

[K.]

Hi,

I am the contact who the last couple of days have been
talking with you about those floating check boxes. Well,
I have solved the problem with those and made all the
changes to the web pubication (Publisher 2002). I
uploaded changes yesterday just fine and then wanted to
make a couple more changes, but from mid-afternoon
yesterday and continuing today there is an error to the
export command. Publisher freezes (the working to export
html files jsut sits there no matter how long I wait) and
I have to end the task to escape the program. Here is
what I have already done to try and fix the problem.

1. Contacted my ISP (MSN) and ran the problem by their
tech support. We did a troubleshoot there and there
doesn't seem to be on their end.

2. Contacted bcentral, the host site, and they said
everything is working on their end, but their tech
support guy said it was most likely a Publisher problem
and recommended I uninstall and reinstall the program,
which I did. I even spent five hours downloading
Publisher SP-1 and SP-2 again. I still freeze up and the
error I get is as follows:

C:\DOCUME~1\KATHYF~\locals~1\Temp\WER18.tmp.dir001
\exe.mdmp

AND

C:\DOCUME~1\KATHYF~\locals~1\Temp\WER18.tmp.dir001
\appcompat.txt

Sometimes I get the screen that the web server is busy
and to try again.

My learning curve is already suffereing. I know diddly
about programming, errors and the like, but if you can
tell me whether or not this is a Publisher problem, I
would appreciate it. If there is a fix, please let me
know. Thanks!

I can also send you the Publisher file, but I think I
corrected all the prior problems (I hope).

K. Forgie

 

[Guest]

Okay, one minor correction (an important one) to the
error message

 

[David Bartosik - MS MVP]

All cases of this "freezing" on export that I have seen thus far have been
caused by the customer having an object(s) that overlap the document area
and the scratch area on a page(s). All objects must be completely in one
area or the other. Otherwise Publisher can't determine if that object is in
the web or not and gets hung.
If you feel this is not your situation than please send the file to me.

--
David Bartosik - MS MVP
for Publisher help:
www.davidbartosik.com
enter to win Pub 2003:
www.davidbartosik.com/giveaway.aspx

 

[K.]

I tried to send you the following message (to
(e-mail address removed)) with the Publisher file
attached, but at 17MB, I think it is too large to submit.
Would you suggest I break the file into smaller segments
and e-mail them individual as separate files?

E-mail message window content:

I made changes to the text boxes on pages 10 and 11
(basically re-did the pages) so the ordering of how I
received the information via an e-mail would make sense.
Some of those text boxes on these two pages extend
outside the margins. This is the only way I could make
the page preview appearance look right, so that may be
the reason I am having problems uploading this file to
our website (because the uploading problems began after
those changes); however, prior successful uploads had
similar "out-of-the-margin" boxes and the uploads came
off without a hitch. That said, I tried looking at this
publication based on your posted advice to see if the
problem is in the web page design. There must be
something overlapping somewhere or some other problems I
just cannot figure out for now. Perhaps some things
need to be grouped or ungrouped. I don't what affects
performance. That's why I am sending you this Publisher
design. I am sure there are a lot of things I would do
differently if I were starting over now, but this has
been an ongoing process since October of last year. Any
advice you can provide or problem resolution, I would
greatly appreciate. As it stands now, the home page on
our website is visually askew because the uploading
process shut me down on Tuesday afternoon in "mid-
stream." I did not make changes to the home page except
to adjust one of the photo images in size.

Kathy Forgie

 

[David Bartosik - MS MVP]

I suggest uploading the pub file to your site and then tell me the name of
the file so I can download it.
something like - www.mydomainname.com/mypubfile.pub

 

[David Bartosik - MS MVP]

export takes your .pub file and creates the site - the .htm files.
you then upload the .htm files to the web to have a web site.

what I was saying is to put the .pub file on your server.
you have to use a web folder or a ftp client to do that.

if you don't know how to do that then you are welcome to mail a physical
file, just send me an email and I'll give you and address.

but you where supposed to check your document for over-lapping objects on
the freeze issue.
did you finish that task?

--
David Bartosik - MS MVP
for Publisher help:
www.davidbartosik.com
enter to win Pub 2003:
www.davidbartosik.com/giveaway.aspx

Okay, now I know I am going to sound stupid here, but are we talking two

different things? I thought to upload a Publisher file to my website, I had
to use the export command (which freezes Publisher). The Task Manager just
shows it as not responding. If there is a way to upload my Publisher
website document without using this command, you'll have to forgive "duh"
experience here. I don't know how. You'd have to walk me through it. I
can, if you want, overnight a CD with the Publisher file which you can then
download.

 

[K.]

Yes, I did look for anything overlapping. There are two text boxes that overlap on the home page, but these overlapped before and there was nothing that prevented uploading. I also have some form text boxes that extended into the "dead" space outside the form page because that seemed to be the only way to have everything align on the web preview, but again, that was the case before the export problems when everything loaded fine. Tonight or tomorrow, I am again going to revise the two form pages or maybe delete them and try uploading the remainder to see if those pages are creating problems. Could renaming the text boxes on those form pages cause any incompatbility

As for other overlapping problems, I have layered or grouped some hot buttons, but again, not prior to the uploading problem. I did resize a photo on the home page, and ungrouped the series of photos on that page, but nothing else changed. I will do the above and try uploading again. That may help me rule out some probable culprits. I will let you know tomorrow if I have any success. If that doesn't work, please e-mail me your address and I will send you a CD cause I don't know how to add a folder to my server. My e-mail is (e-mail address removed) Thanks

----- David Bartosik - MS MVP wrote: ----

export takes your .pub file and creates the site - the .htm files
you then upload the .htm files to the web to have a web site

what I was saying is to put the .pub file on your server
you have to use a web folder or a ftp client to do that

if you don't know how to do that then you are welcome to mail a physica
file, just send me an email and I'll give you and address

but you where supposed to check your document for over-lapping objects o
the freeze issue
did you finish that task

--
David Bartosik - MS MV
for Publisher help
www.davidbartosik.co
enter to win Pub 2003
www.davidbartosik.com/giveaway.asp

Okay, now I know I am going to sound stupid here, but are we talking tw

different things? I thought to upload a Publisher file to my website, I ha
to use the export command (which freezes Publisher). The Task Manager jus
shows it as not responding. If there is a way to upload my Publishe
website document without using this command, you'll have to forgive "duh
experience here. I don't know how. You'd have to walk me through it.
can, if you want, overnight a CD with the Publisher file which you can the
download

 

[David Bartosik - MS MVP]

I also have some form text boxes that extended into the "dead" space
outside the form page


that's exactly what I was talking about!
what you refer to as dead space is called the scratch area.
it's meant to hold objects you don't want on the document area but wish to
retain.
in a web publication there are to be zero objects overlapping these two
areas.

if you require a wider page go into page setup and widen the page.

I stated that in every case of the issue you reported it has been due to
this user error.

I don't care if you had the overlap earlier with no problem, remove all
cases of this- either widen the page or resize the object or remove the
object. Then repeat the Export process.

--
David Bartosik - MS MVP
for Publisher help:
www.davidbartosik.com
enter to win Pub 2003:
www.davidbartosik.com/giveaway.aspx

 

[K.]

Thank you so much! I will try formatting the pages differently and will make certain there are no overlapping boxes into the scratch area, etc. and will try again. I'll let you know if it works

----- David Bartosik - MS MVP wrote: ----
outside the form pag


that's exactly what I was talking about
what you refer to as dead space is called the scratch area
it's meant to hold objects you don't want on the document area but wish t
retain
in a web publication there are to be zero objects overlapping these tw
areas

if you require a wider page go into page setup and widen the page

I stated that in every case of the issue you reported it has been due t
this user error

I don't care if you had the overlap earlier with no problem, remove al
cases of this- either widen the page or resize the object or remove th
object. Then repeat the Export process

--
David Bartosik - MS MV
for Publisher help
www.davidbartosik.co
enter to win Pub 2003
www.davidbartosik.com/giveaway.asp

 

[K.]

Success! Thank you for advice. Lessons learned not soon
forgotten.

-----Original Message-----
Thank you so much! I will try formatting the pages

differently and will make certain there are no
overlapping boxes into the scratch area, etc. and will
try again. I'll let you know if it works.

 

[Guest]

Microsoft Publisher 2002 sucks. As do Microsoft and Bill
Gates.

No one no where knows how to make the Publisher work with
Web pages.

Perhaps we can learn a lesson from the people of Haiti.

 

[Brian Kvalheim - [MS MVP]]

Microsoft Publisher 2002 sucks.

Can you elaborate? Please tell us what sucks about it.

--
Brian Kvalheim
Microsoft Office Publisher MVP
Official Publisher MVP Site:
http://www.kvalheim.org

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