When referring to "source" of the contacts - was referring to where/how the
contacts are stored (i.e. where the contacts are being exported from) so
would have to be either a PST file or from an Exchange store. If you're not
working in a corporate environment - then would assume that the contacts are
in a PST file.
The purpose of the questions was to try and narrow down where the potential
problem could be - a corrupt file (PST file) or a problem with your Outlook
configuration. From the sounds of things - I would certainly run ScanPST on
your PST file (again assuming that you are not connected to MS Exchange) as
well as running Office Diagnostics. Step #4 in my previous post would also
be a worthwhile task to perform to verify whether or not the issue is data
related or not.
As for your original problem with emails not importing correctly - would
have started with that and describe what exactly what the problem was since
in a lot of cases, the problem with not importing "email addresses" comes
down to the email address simply not being mapped to the correct field. So
to that end......
What exactly happens if:
a) you create a new PST file
b) create a contact folder within the PST file
c) import your PalmExcel file to the new contact folder (making sure that
the email address is mapped to the "Email Address" field (one of the three
fields when "Email" is expanded) - be sure you manually map the fields on
the import and that the email address is mapped correctly
Are you saying that this does not work on your system? If so, why not - what
happens (or doesn't happen as the case may be)? (and I would definitely run
Office Diagnostics before doing the above and most certainly use a different
PST file (regardless of whether or not you are connected to Exchange) for
the import to remove any possibility of a corrupted file.
Karl
___________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com
Source of contact folder is:
a) Primary Exchange Mailbox? (cached or non-cached?- online or
offline?) or
b) PST?
Just in include/exclude some potential areas:
#1 - Is it just the email fields that are not being exported?
#2 - If you export this same data to a CSV file and open it in Excel - are
the results the same?, If yes,
#3 - If you create a new contact folder, create/save a new contact with an
email address and then export - are results the same? if yes
#4 - if you create a new PST file whether original source is Exch or PST
and
repeat step#3 - results still the same? If original source is PST and the
export is successful with new PST file - run ScanPST on the original PST
file to eliminate any potential underlying errors
Depending on results above, if everything stills turns out negative, would
suggest running Office Diagnostics just to take that out of the equation
of
possible problems and then try the export again.
Karl
___________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook
'2000/2007"
http://www.contactgenie.com
Karl,
Thanks for the prompt reply.
** The source of the data is neither a nor b. They are contacts that
I manually typed in.
1. Email fields and ‘HomeCountry’. All other fields are just fine. I
don’t care much for ‘HomeCountry’ as that is easy to fill in later.
2. Yes. The problem exists in CSV and in Access.
3. Yes. Like I said above, I actually typed 2 entries in Outlook and
did an export and the emails were not there.
4. I don’t think that is relevant here. I’ll explain below.
** The main reason I’m doing this is: I want to move my contacts from
the Palm software to Outlook so that I can sync it with my new phone.
So my plan was:
1. Export from Palm to Excel (let’s call the file PalmExcel).
2. Export from Outlook to Excel (let’s call the file OutlookExcel).
3. Copy/Paste from the PalmExcel to the OutlookExcel.
4. Import “OutlookExcel” into Outlook and sync with my new phone.
I started having problems in step 4 with emails not importing. So I
created 2 dummy entries in Outlook 2007 to debug and that’s when I
realized that they didn’t export. My thinking is that if I can figure
out why they didn’t export (format, maybe?) then I can figure out how
I need to put them in OutlookExcel so that they would import
successfully.
I hope I didn’t confuse you/me with the import/export and all the back
and forth.
Also – If you have any insight or a better way to move contacts from
Palm to Outlook, I’d appreciate the advise.
Thanks!
