exporting windows mail to Outlook 2003

[gentech21]

I have a windows mail account that mysteriously
quit sending mail and my customer wants to transfer from windows mail to
outlook 2003. I have the account set up in outlook already. I have gone to
export option in windows mail and chose exchange/outlook and chose my
personal folders file which includes subfolders. I hit export and it said it
was successful and was exported in windows mail format. When i open outlook,
there are local folders in there with the personal folders from windows mail,
but there aren't any messages in them or in inbox, outbox, sent, etc?????? I
can find the PST file from today, but it is not the same size as the message
store file in windows mail. Now I have two email programs with no mail. Any
ideas?? How can I get my messages back or are they lost. I have tried export
a few times, and just have several copies of same empty folders in outlook.

I thought of deleting account in outlook and trying again...but....I don't
have anything in windows mail to export????

Thanks

 

[Diane Poremsky [MVP]]

Are you sure the folders are empty? Are you using the Messages view on the
folder? (View menu) If so, close Outlook. Go to control panel, mail and
delete the profile and start over with a new profile - use a new name for
it, not the same name as the profile you deleted. Add the account then
export from Mail to Outlook (use the export option in mail).

However - unless there is another reason for switching to outlook, I'd try
to fix the problem in mail instead of switching to Outlook. (There is a
very good chance outlook won't send either.) The original messages will be
in Mail, even after export, until you delete them - so nothing is lost.

The file size between mail and outlook is going to be different - they use
different storage methods.

--
Diane Poremsky [MVP - Outlook]



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