S
Serena
Unless an external attendee is in the contact folder and actually selected
from there, their responses to appts are not posted to the tracking tab.
I narrowed it down to this after doing the following:
Sent appt from my work account to my hotmail acct by simply typing my email
address in the to: line. Accepted the appointment from my hotmail account
and the reply in my work account did not post to the tracking tab.
Sent another appt to my hotmail account, but actually used to the To: button
to select the contact from address book. Reply to that appt posted.
Also tested removing the NK2 entry for myself, and creating it fresh, but
nothing worked.
This came to me via our support desk who took a call from a user. Our
supoprt desk can duplicate it also.
from there, their responses to appts are not posted to the tracking tab.
I narrowed it down to this after doing the following:
Sent appt from my work account to my hotmail acct by simply typing my email
address in the to: line. Accepted the appointment from my hotmail account
and the reply in my work account did not post to the tracking tab.
Sent another appt to my hotmail account, but actually used to the To: button
to select the contact from address book. Reply to that appt posted.
Also tested removing the NK2 entry for myself, and creating it fresh, but
nothing worked.
This came to me via our support desk who took a call from a user. Our
supoprt desk can duplicate it also.