For event numbers and possible causes, I use this site:
http://www.eventid.net
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.
After searching google.groups.com and finding no answer, Chad Harris asked:
| Dan--
|
| In addition to the logs that Sloan has, could you go to "Event Vwr" by
| putting "event vwr.msc" in your run box, click on Application and
| scroll
| down to the time of the failed install with MsiInstaller as the
| source and
| click on these errors and paste whatever is there by hitting the
| symbol
| under the down arrow (will put the info on a clipboard and you can
| copy
| here). There have to be some errors generated in the Event Vwr. with
| 4
| digit numbers for the error messages, like for example Error 1603. I
| don't
| think the EVent ID has any value unless you are a MSFT engineer, but
| Sloan
| may know if it does. However, the four digit number "Error 1603" for
| example would enable us to link it to an MSKB.
|
| I have not seen any event ID's work in this lookup provided by MSFT
| Technet:
|
http://tinyurl.com/2enhf
|
| This is supposed to be Technet's lookup for them.
|
| Also here is a reference for you and Technet has a webcast for Event
| Viewer:
|
| Using Event Viewer
|
http://www.microsoft.com/windowsxp/...ome/using/productdoc/en/snap_event_viewer.asp
|
| Make sure if you had a preview of One Note SP1 that you uninstall it
| before
| installing One Note SP1, and if that's not an issue you can try
| running a
| detect and repair, a repair install from Add/Remove, or uninstalling
| and
| reinstalling One Note using the Windows Install Cleanup Utility:
|
| References:
|
| Information to consider before you apply OneNote 2003 Service Pack 1
| to a
| computer that has the OneNote 2003 Service Pack 1 Preview installed
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;873206&Product=1note2003
|
| Repairing Office 2003 Installations
|
http://www.microsoft.com/office/ork/2003/five/ch19/MntB01.htm
|
| Differences Between Repair and Reinstall
|
http://support.microsoft.com/default.aspx?scid=kb;EN-US;298027
|
|
| Description of the Windows Installer CleanUp Utility
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
|
| From Sloan Crayton's[MS] explanation of the Utility:
|
| "The function of the utility is to remove the remove the corrupted
| Windows
| Installer registry information for an application that was installed
| via the
| Windows Installer. There are several things that it does not do ...
|
| - It does not uninstall any applications
| - It does not delete the Windows Installer
|
|
| After using this utility, the application should then be installed
| again
| sothat Setup will function (otherwise, the Windows Installer has no
| information that it was ever installed). If the real objective is to
| remove
| a product, it can be uninstalled after this reinstall has occurred."
|
| Best,
|
| Chad Harris
|
| ____________________________________________________________________
|
|
|
|
| || I have review several post, but none matches exactly what
|| I am seeing. Like some of the other people, I have tried
|| both auto downloads and downloading the full installation
|| files and all I get is a message that says installation
|| is unsucessful for both products with no clue as to why.
|| No drives have been changed, product id shows up in
|| help,and there is no request for a CD as I had left the
|| installation files in place. I have had no problems with
|| previous updates for Office 2003. The Office installation
|| was from an action pak subscription I have and the
|| OneNote was a full retail package I bought before it was
|| released in the subscription. Is this going to be a
|| problem for my clients also. My test machine is running
|| XP Pro with all updates installed.
|| Thanks, Dan
