Failure to Update

[JABRO]

I am running Office 2003 with Microsift Update enabled. In the last few
weeks Outlook in particular has been crashing. This crash is somethimes
during exit of the programme when it then gives a message to the effect that
Outlook needs to close (even though it is already closing), it then restarts
outlook to send the error report and then closes. Other occasions it just
crashes without warning. Until a day or so the error repirtiong gave no help
but then a link to a MS page indicated I needed updates for office. I tried
running the Office update tool and MS update. Office update gets about 40%
through the checking for updates procedure then stops and tells me that it
cannot continue. I have checked, as far as I can, the possible causes that
are suggested but with no solutions.

Any ideas welcomed!
Thanks

 

[Susan Ramlet]

Hi, JABRO,

There can be several reasons not reported by the error web page. You don't
mention if you tried the things in this article. See if anything here helps:

http://support.microsoft.com/default.aspx?scid=kb;en-us;304498

If none of those helps, credit goes to Peter Foldes for this fix, which
several people say has resolved the issue:

1st Rename Office subkeys


Note: Removing the following registry keys may reset customized user
settings for your Microsoft Office programs.


1. Close all the applications.
2. Click on Start->Run, type in REGEDIT and click on OK.
3. Locate and select the following registry subkeys:


HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0


4. Right click on 11.0 and rename them to Old11.
5. Close the Registry Editor.


2nd. Detect and Repair Office 2003


1. On the Windows taskbar, click Start, point to and click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Change/Remove Programs on the left pane.
4. Highlight Microsoft Office Professional Edition 2003 on the right pane
and click Change.
5. Insert the correct version of CD when it requires.
6. Select "Reinstall and Repair" and click Next.
7. Select "Detect and Repair errors in my Office installation".
8. Click Install and wait the process to end.


3rd. Install the Updates