false mismatched version error

[Paul Martin]

I posted this note below a couple of days ago but got no answer but did get
a comment of "me to". Of course the message then looks like its been
answered but i am still non the wiser. Please could I have a helpful
response please?

--------------------------------------------------------------

I have my PC set up so that it automatically checks for windows and office
update and then installs them.

Recently it announced that it was downloading a new version of windows
installer.

Since then it won't / can't install office updates.

They are downloaded OK but when it installs them it comes back with the
following message: -

" the installed product does not match the installation source. Until a
matching source is provided or the installed product and source are
synchronised, this action cannot be performed"

The file window offers these choices: -

C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\
Microsoft Office Professional Edition 2003

The first one comes saying it can't find PROll.MSI and the second, to look
on the installation CD, can't find the file either. A search of the PC for
PRO11.MSI can't find one either.

What's going on and how do i get out of this? Where it has got the idea
there are mismatched versions from I don't know as i only have the one
installation CD for office XP

Gratefull for any help

Paul Martin

 

[Bob Buckland ?:-\)]

Hi Paul,

You mentioned having a CD for MS Office XP but that
the update engine is looking for an Office 2003 installation.

What is listed for 2002, Office XP and 2003 series products
in Add/Remove Programs in the Windows control panel.

Can you run a Repair/reinstall of those choices from there?

=======
I posted this note below a couple of days ago but got no answer but did get
a comment of "me to". Of course the message then looks like its been
answered but i am still non the wiser. Please could I have a helpful
response please?

--------------------------------------------------------------

I have my PC set up so that it automatically checks for windows and office
update and then installs them.

Recently it announced that it was downloading a new version of windows
installer.

Since then it won't / can't install office updates.

They are downloaded OK but when it installs them it comes back with the
following message: -

" the installed product does not match the installation source. Until a
matching source is provided or the installed product and source are
synchronised, this action cannot be performed"

The file window offers these choices: -

C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\
Microsoft Office Professional Edition 2003

The first one comes saying it can't find PROll.MSI and the second, to look
on the installation CD, can't find the file either. A search of the PC for
PRO11.MSI can't find one either.

What's going on and how do i get out of this? Where it has got the idea
there are mismatched versions from I don't know as i only have the one
installation CD for office XP

Gratefull for any help

Paul Martin >>