False Rejection Error -18493 Mailbox is Full

[PhilRich]

I am running outlook via parallels and just installed Entourage. Both connect to an exchange 2000 server.

Someone sent me a huge email that hit my mailbox limit.

Now -whenever I send an email in Entourage - I get a message that says: "The message either exceeds the message size limitations or the recipient’s mailbox is full." This is regardless of whether or not I email within my company - or outside (a gmail address).

Outlook works fine - and I now have no limits on my mailbox (though there are global limits on exchange that the account limit should override).

I've deleted the account in Entourage - and rebuilt it. I've also deleted all of the content from my email box (or moved it to a PST file).

Any suggestions?

I deleted the

Full Error Message:

Error:

The message either exceeds the message size limitations or the recipient’s mailbox is full.

Explanation:

Error -18493

 

[Diane Ross]

I am running outlook via parallels and just installed Entourage. Both connect
to an exchange 2000 server.

Someone sent me a huge email that hit my mailbox limit.

Now -whenever I send an email in Entourage - I get a message that says: "The
message either exceeds the message size limitations or the recipient¹s mailbox
is full." This is regardless of whether or not I email within my company - or
outside (a gmail address).

Outlook works fine - and I now have no limits on my mailbox (though there are
global limits on exchange that the account limit should override).

I've deleted the account in Entourage - and rebuilt it. I've also deleted all
of the content from my email box (or moved it to a PST file).

Try creating a new Identity and enter your account info. Even though you
deleted the account, it seems there is a problem in your database.

Any suggestions?

I deleted the

Full Error Message:

Error:

The message either exceeds the message size limitations or the recipient¹s
mailbox is full.

Explanation:

Error -18493

This links to a KB that might give you some additional help if needed.

<http://www.entourage.mvps.org/error/page.html#error-18493>

 

[William Smith]

Try creating a new Identity and enter your account info. Even though you
deleted the account, it seems there is a problem in your database.

If that doesn't work then right-click your Exchange account and select
Folder Properties --> Storage. Do any of your folders report an
abnormally large size?

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>