familiar problem: cant access office products after installing update

[Val]

I've seen a couple of other posts for this, but after
reading through them didn't find how it was resolved. I
installed an update to microsoft office on my laptop and
now when I try to use Word or other office products I am
asked for the cd key code, which, like others, I can't seem
to find as I bought the laptop a few years back now. Also
like others, I was using the applications just fine prior
to the update. At this point in my frustration, I really
just want to uninstall the update, but can't find any
documentation on how to do that. Nothing seemed to be
bundled with the installation file that allows for
uninstall. Does anyone know how to fix this? Thanks in
advance for any advice. Val

 

[JE McGimpsey]

I've seen a couple of other posts for this, but after
reading through them didn't find how it was resolved. I
installed an update to microsoft office on my laptop and
now when I try to use Word or other office products I am
asked for the cd key code, which, like others, I can't seem
to find as I bought the laptop a few years back now. Also
like others, I was using the applications just fine prior
to the update. At this point in my frustration, I really
just want to uninstall the update, but can't find any
documentation on how to do that. Nothing seemed to be
bundled with the installation file that allows for
uninstall. Does anyone know how to fix this? Thanks in
advance for any advice. Val

This is nearly always the result of having originally used a pirated or
widely distributed CD key when installing Office. Updaters disable the
pirated keys.

The solution, if you didn't buy a legitimate copy, is to purchase one.
If you did buy a legitimate copy, call PSS for a new CD key. Be prepared
to show proof of purchase:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

(If you purchased it used with your laptop, contact the original owner.)

You can't uninstall an update. You'll need to run Office Remover (found
in the Value Pack of the Install disk), then reinstall Office.