Fax Console stuck in refresh mode - at least once a week

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Help!!!! My office uses the Microsoft Office Fax Console and at least once a
week it won't connect. When I click the console button it sticks in refresh
mode. I've called the Microsoft help desk and they don't understand that
it's NOT a fax machine it's a program. Their answer is to reboot to the last
day it worked. Then it happens again a few days down the road.
 

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