Fax Errors in Event Viewer

[impy2101]

I'm working on a clients computer (remotely) and she frequently
receives errors while faxing. She has: WindowsXP Professional Fax
Console Version 5.1 (build 2600.xpsp_sp2_gdr.050301-1519: Service Pack
2)

I was under the impression she was using a all-in-one
fax/printer/copier to do this but I don't know for sure, as I've never
seen her system (I remotely dial in). I would have thought using the MS
Fax console would require a modem and that it would not work with an
external device, such as an all-in-one. I would have thought the
all-in-one would have come with it's own faxing software...sigh.... She
is not hardware/literate enough to understand my questions about her
setup...so...the errors I've captured are below. Any thoughts on where
I might start looking for problems?

Event Type: Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32034
Date: 4/23/2005
Time: 12:29:43 PM
User: N/A
Computer: OFFICE
Description:
An incoming fax could not be received due to a reception error. Only
part of the incoming fax was received. Contact the sender and request
that the fax be resent. File Name: C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows
NT\MSFax\Queue\1C54829A2FC26.tif. From: 4149610880. CallerId: . To:
414-873-5657 RE/MAX . Recovered Pages: 3. Total Pages: 4. Transmission
time: 0:02:52. Device Name: Intel(R) 537EP V9x DF PCI Modem.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32092
Date: 4/23/2005
Time: 12:19:32 PM
User: N/A
Computer: OFFICE
Description:
The Fax service failed to receive a fax. From: . CallerId: . To:
414-873-5657 RE/MAX . Pages: 0. Device Name: Intel(R) 537EP V9x DF PCI
Modem.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32092
Date: 4/23/2005
Time: 12:19:32 PM
User: N/A
Computer: OFFICE
Description:
The Fax service failed to receive a fax. From: . CallerId: . To:
414-873-5657 RE/MAX . Pages: 0. Device Name: Intel(R) 537EP V9x DF PCI
Modem.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Russ Valentine [MVP-Outlook]]

Windows XP Fax can only work with an analog fax modem. She must have one
somewhere.

 

[Russ Valentine [MVP-Outlook]]

Assuming, therefore, that there is no all-in-one in play here, you have as
much information as you can get short of logging the actual transmission.
Logging fax transmissions for Windows XP Fax requires extensive registry
hacks.
Transmission errors are bound to happen occasionally and even frequently if
you have a line with a lot of noise.