Fax numbers no longer listed in send fax wizard addresses.

[Brian]

I am currently using Outlook 2003 with Exchange server on SBS 2003.
I have configured my distribution list to include a MAPI connection to
outlook contacts.
I have selected "include as email list" under the contacts in Outlook.

Up until about a week or two ago (I cannot recall any specific
update/upgrade that occurred, but I have not run through the hotfix list to
see if Microsoft added anything) my send fax address book worked fine. It
would pull up all my contacts with either an email or fax number. Well, I
went to send a fax a day or two ago and the only contacts listed are those
with an email address. I selected the contact I wished to fax, and it
appropriately picked up the fax number and sent the fax . My trouble is, some
of my contacts do not have an email address and therefore are not showing.
How do I correct this, and any thoughts on why it occurred in the first
place? Thanks.

 

[Russ Valentine [MVP-Outlook]]

Have you tried resetting your Outlook Address Book service?

 

[Brian]

Not sure if I actually reset it, but I did select under the contacts to no
longer use it as an email address book, rebooted, and turned it back on. Did
not help. I have also selected to "remove offline content". Lost my
contacts for a while, came back, but did not fix the problem. I have not
tried the repair function in Outlook.

Any suggestions for my next step?

Thank you.
Brian

Have you tried resetting your Outlook Address Book service?
--
Russ Valentine
[MVP-Outlook]

I am currently using Outlook 2003 with Exchange server on SBS 2003.
I have configured my distribution list to include a MAPI connection to
outlook contacts.
I have selected "include as email list" under the contacts in Outlook.

Up until about a week or two ago (I cannot recall any specific
update/upgrade that occurred, but I have not run through the hotfix list
to
see if Microsoft added anything) my send fax address book worked fine. It
would pull up all my contacts with either an email or fax number. Well, I
went to send a fax a day or two ago and the only contacts listed are those
with an email address. I selected the contact I wished to fax, and it
appropriately picked up the fax number and sent the fax . My trouble is,
some
of my contacts do not have an email address and therefore are not showing.
How do I correct this, and any thoughts on why it occurred in the first
place? Thanks.

 

[Russ Valentine [MVP-Outlook]]

Remove the service. Restart Outlook. Add it back.
--
Russ Valentine
[MVP-Outlook]

Not sure if I actually reset it, but I did select under the contacts to no
longer use it as an email address book, rebooted, and turned it back on.
Did
not help. I have also selected to "remove offline content". Lost my
contacts for a while, came back, but did not fix the problem. I have not
tried the repair function in Outlook.

Any suggestions for my next step?

Thank you.
Brian

Have you tried resetting your Outlook Address Book service?
--
Russ Valentine
[MVP-Outlook]

I am currently using Outlook 2003 with Exchange server on SBS 2003.
I have configured my distribution list to include a MAPI connection to
outlook contacts.
I have selected "include as email list" under the contacts in Outlook.

Up until about a week or two ago (I cannot recall any specific
update/upgrade that occurred, but I have not run through the hotfix
list
to
see if Microsoft added anything) my send fax address book worked fine.
It
would pull up all my contacts with either an email or fax number.
Well, I
went to send a fax a day or two ago and the only contacts listed are
those
with an email address. I selected the contact I wished to fax, and it
appropriately picked up the fax number and sent the fax . My trouble
is,
some
of my contacts do not have an email address and therefore are not
showing.
How do I correct this, and any thoughts on why it occurred in the first
place? Thanks.

 

[Brian]

Removed the service, logged out, retried it, but same error. Any other
thoughts?

Remove the service. Restart Outlook. Add it back.
--
Russ Valentine
[MVP-Outlook]

Not sure if I actually reset it, but I did select under the contacts to no
longer use it as an email address book, rebooted, and turned it back on.
Did
not help. I have also selected to "remove offline content". Lost my
contacts for a while, came back, but did not fix the problem. I have not
tried the repair function in Outlook.

Any suggestions for my next step?

Thank you.
Brian

Have you tried resetting your Outlook Address Book service?
--
Russ Valentine
[MVP-Outlook]
I am currently using Outlook 2003 with Exchange server on SBS 2003.
I have configured my distribution list to include a MAPI connection to
outlook contacts.
I have selected "include as email list" under the contacts in Outlook.

Up until about a week or two ago (I cannot recall any specific
update/upgrade that occurred, but I have not run through the hotfix
list
to
see if Microsoft added anything) my send fax address book worked fine.
It
would pull up all my contacts with either an email or fax number.
Well, I
went to send a fax a day or two ago and the only contacts listed are
those
with an email address. I selected the contact I wished to fax, and it
appropriately picked up the fax number and sent the fax . My trouble
is,
some
of my contacts do not have an email address and therefore are not
showing.
How do I correct this, and any thoughts on why it occurred in the first
place? Thanks.

 

[Russ Valentine [MVP-Outlook]]

What exactly is this error?
--
Russ Valentine
[MVP-Outlook]

Removed the service, logged out, retried it, but same error. Any other
thoughts?

Remove the service. Restart Outlook. Add it back.
--
Russ Valentine
[MVP-Outlook]

Not sure if I actually reset it, but I did select under the contacts to
no
longer use it as an email address book, rebooted, and turned it back
on.
Did
not help. I have also selected to "remove offline content". Lost my
contacts for a while, came back, but did not fix the problem. I have
not
tried the repair function in Outlook.

Any suggestions for my next step?

Thank you.
Brian

:

Have you tried resetting your Outlook Address Book service?
--
Russ Valentine
[MVP-Outlook]
I am currently using Outlook 2003 with Exchange server on SBS 2003.
I have configured my distribution list to include a MAPI connection
to
outlook contacts.
I have selected "include as email list" under the contacts in
Outlook.

Up until about a week or two ago (I cannot recall any specific
update/upgrade that occurred, but I have not run through the hotfix
list
to
see if Microsoft added anything) my send fax address book worked
fine.
It
would pull up all my contacts with either an email or fax number.
Well, I
went to send a fax a day or two ago and the only contacts listed are
those
with an email address. I selected the contact I wished to fax, and
it
appropriately picked up the fax number and sent the fax . My trouble
is,
some
of my contacts do not have an email address and therefore are not
showing.
How do I correct this, and any thoughts on why it occurred in the
first
place? Thanks.

 

[Brian]

Sorry, it never actually describes an error, it just does not show the fax
numbers. There are no error reports, pop-up boxes, etc.

What exactly is this error?
--
Russ Valentine
[MVP-Outlook]

Removed the service, logged out, retried it, but same error. Any other
thoughts?

Remove the service. Restart Outlook. Add it back.
--
Russ Valentine
[MVP-Outlook]
Not sure if I actually reset it, but I did select under the contacts to
no
longer use it as an email address book, rebooted, and turned it back
on.
Did
not help. I have also selected to "remove offline content". Lost my
contacts for a while, came back, but did not fix the problem. I have
not
tried the repair function in Outlook.

Any suggestions for my next step?

Thank you.
Brian

:

Have you tried resetting your Outlook Address Book service?
--
Russ Valentine
[MVP-Outlook]
I am currently using Outlook 2003 with Exchange server on SBS 2003.
I have configured my distribution list to include a MAPI connection
to
outlook contacts.
I have selected "include as email list" under the contacts in
Outlook.

Up until about a week or two ago (I cannot recall any specific
update/upgrade that occurred, but I have not run through the hotfix
list
to
see if Microsoft added anything) my send fax address book worked
fine.
It
would pull up all my contacts with either an email or fax number.
Well, I
went to send a fax a day or two ago and the only contacts listed are
those
with an email address. I selected the contact I wished to fax, and
it
appropriately picked up the fax number and sent the fax . My trouble
is,
some
of my contacts do not have an email address and therefore are not
showing.
How do I correct this, and any thoughts on why it occurred in the
first
place? Thanks.

 

[Russ Valentine [MVP-Outlook]]

I see. The requirements for the Fax Service to use your Outlook Contacts
are:
1. Outlook must be your default mail transport and Contact manager.
2. You must have the Outlook Address Book configured correctly in your
Outlook default profile and connected correctly to the Contacts Folder you
want to use.
3. That Contacts Folder must contain valid, resolved fax addresses.
As long as all 3 are true, it will work.
--
Russ Valentine
[MVP-Outlook]

Sorry, it never actually describes an error, it just does not show the fax
numbers. There are no error reports, pop-up boxes, etc.

What exactly is this error?
--
Russ Valentine
[MVP-Outlook]

Removed the service, logged out, retried it, but same error. Any other
thoughts?

:

Remove the service. Restart Outlook. Add it back.
--
Russ Valentine
[MVP-Outlook]
Not sure if I actually reset it, but I did select under the contacts
to
no
longer use it as an email address book, rebooted, and turned it back
on.
Did
not help. I have also selected to "remove offline content". Lost
my
contacts for a while, came back, but did not fix the problem. I
have
not
tried the repair function in Outlook.

Any suggestions for my next step?

Thank you.
Brian

:

Have you tried resetting your Outlook Address Book service?
--
Russ Valentine
[MVP-Outlook]
I am currently using Outlook 2003 with Exchange server on SBS
2003.
I have configured my distribution list to include a MAPI
connection
to
outlook contacts.
I have selected "include as email list" under the contacts in
Outlook.

Up until about a week or two ago (I cannot recall any specific
update/upgrade that occurred, but I have not run through the
hotfix
list
to
see if Microsoft added anything) my send fax address book worked
fine.
It
would pull up all my contacts with either an email or fax number.
Well, I
went to send a fax a day or two ago and the only contacts listed
are
those
with an email address. I selected the contact I wished to fax,
and
it
appropriately picked up the fax number and sent the fax . My
trouble
is,
some
of my contacts do not have an email address and therefore are not
showing.
How do I correct this, and any thoughts on why it occurred in the
first
place? Thanks.

 

[Brian]

Well, I double checked all of the things listed, but it still will not show
Fax numbers. Any address that has an SMTP listing will show, and then it
will resolve the fax number, but if no email is listed in the contact, it is
not shown in the list. The fax numbers are not shown either, just SMTP
numbers. One error did come up, when I switched to All address books under
"Show Names from the:" box, it gives an error:
"The address list could not be displayed. The operation cannot be performed
because the connection to the server is offline.".

However, in the lower right corner of OUtlook it says "All folders are up to
date. Connected".

Any other thoughts?

I see. The requirements for the Fax Service to use your Outlook Contacts
are:
1. Outlook must be your default mail transport and Contact manager.
2. You must have the Outlook Address Book configured correctly in your
Outlook default profile and connected correctly to the Contacts Folder you
want to use.
3. That Contacts Folder must contain valid, resolved fax addresses.
As long as all 3 are true, it will work.
--
Russ Valentine
[MVP-Outlook]

Sorry, it never actually describes an error, it just does not show the fax
numbers. There are no error reports, pop-up boxes, etc.

What exactly is this error?
--
Russ Valentine
[MVP-Outlook]
Removed the service, logged out, retried it, but same error. Any other
thoughts?

:

Remove the service. Restart Outlook. Add it back.
--
Russ Valentine
[MVP-Outlook]
Not sure if I actually reset it, but I did select under the contacts
to
no
longer use it as an email address book, rebooted, and turned it back
on.
Did
not help. I have also selected to "remove offline content". Lost
my
contacts for a while, came back, but did not fix the problem. I
have
not
tried the repair function in Outlook.

Any suggestions for my next step?

Thank you.
Brian

:

Have you tried resetting your Outlook Address Book service?
--
Russ Valentine
[MVP-Outlook]
I am currently using Outlook 2003 with Exchange server on SBS
2003.
I have configured my distribution list to include a MAPI
connection
to
outlook contacts.
I have selected "include as email list" under the contacts in
Outlook.

Up until about a week or two ago (I cannot recall any specific
update/upgrade that occurred, but I have not run through the
hotfix
list
to
see if Microsoft added anything) my send fax address book worked
fine.
It
would pull up all my contacts with either an email or fax number.
Well, I
went to send a fax a day or two ago and the only contacts listed
are
those
with an email address. I selected the contact I wished to fax,
and
it
appropriately picked up the fax number and sent the fax . My
trouble
is,
some
of my contacts do not have an email address and therefore are not
showing.
How do I correct this, and any thoughts on why it occurred in the
first
place? Thanks.