Fax Problems

[Ross]

Running Win ME & Outlook 2000. Have a 56K modem installed
(and connected to a phone line) but am currently accessing
internet via cable modem.

Have had Winfax Starter Edition problems since it was
installed with Office 2000 but have had it working several
times. Then I change something & have a bad time getting
it up & running again. E-mails are never a problem but
faxes sure are.

I am getting a server timeout error whenever I try to send
or receive. When sending there is no apparent server or
modem connection (again, I get a server timeout error).
Everything comes up the way it should when I try to
receive (rings, picks up, shows transferring) but there's
no notice of a fax received. (There is, however, always a
numbered file with an "FXR" extension (ie. 2051101.FXR).
The data is there but Winfax isn't communicating with the
server and/or translating it into a readable format. I
know the information is there because I can open these
files in their proper format using Symantec's
Miniviewer).

Displaying details shows "Unable to send faxes. Timeout
occurred while communicating with server. Account:
Symantec Starter Edition SMTP server: 127.0.0.1, error
number: 0x800ccc19".
Have come across several references to this at Microsoft
but can't seem to correct the problem using their
solutions.

Modem is recognized (&I know it works), Olfaxmod & Wfxmsvr
files both show up when you press Control/Alt/Delete
(close programs box) and, as near as I can tell, all other
settings are correct according to all the troubleshooting
articles I can find.
I've had this (or something very similar) problem before
but don't know how it was corrected.

Thanks for any help
Ross

 

[Hal Hostetler [MVP DTS]]

This page is the probably best to be found on WinFax Starter Edition:

http://www.slipstick.com/addins/services/winfaxse.htm
WinFax SE (IMO)

The SMTP reference brings to mind a couple other articles I've seen:

http://service1.symantec.com/SUPPOR...c06387f12de9fa2a88256cf60063c54d?OpenDocument
Microsoft Fax Monitor does not function properly after installing Norton
Internet Security
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
Error: "Rule Default Block Netspy Trojan Horse Matched" when you start the
computer

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Got Blues? - www.badnewsbluesband.com

 

[Ross]

Thanks for the try. Have been to Slipstick & symantec
sites before & again. I don't have Norton Internet
Security or MS Fax installed. Nor do I get a message
about "Rule Default Block Netspy Trojan Horse Matched".
Have tried increasing "server timeout" to no avail.

 

[Russ Valentine [MVP-Outlook]]

Did you reconfigure your fax modem?
What changes did you make that created the problem?

 

[Ross]

Modem has been configured several times according to
instructions. Setup wizard says its a Class 1, Class 2 fax
modem.
Hard drive was reformatted. Data files were saved but
applications were not. Office was re-installed.

-----Original Message-----
Did you reconfigure your fax modem?
What changes did you make that created the problem?
--
Russ Valentine
[MVP-Outlook]

Thanks for the try. Have been to Slipstick & symantec
sites before & again. I don't have Norton Internet
Security or MS Fax installed. Nor do I get a message
about "Rule Default Block Netspy Trojan Horse Matched".
Have tried increasing "server timeout" to no avail. articles
I've seen:
http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c7 always
a

.

 

[Russ Valentine [MVP-Outlook]]

What sort of firewall are you using?
--
Russ Valentine
[MVP-Outlook]

Modem has been configured several times according to
instructions. Setup wizard says its a Class 1, Class 2 fax
modem.
Hard drive was reformatted. Data files were saved but
applications were not. Office was re-installed.

-----Original Message-----
Did you reconfigure your fax modem?
What changes did you make that created the problem?
--
Russ Valentine
[MVP-Outlook]

Thanks for the try. Have been to Slipstick & symantec
sites before & again. I don't have Norton Internet
Security or MS Fax installed. Nor do I get a message
about "Rule Default Block Netspy Trojan Horse Matched".
Have tried increasing "server timeout" to no avail.
-----Original Message-----
This page is the probably best to be found on WinFax
Starter Edition:

http://www.slipstick.com/addins/services/winfaxse.htm
WinFax SE (IMO)

The SMTP reference brings to mind a couple other articles
I've seen:

http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb
0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?
OpenDocument
Microsoft Fax Monitor does not function properly after
installing Norton
Internet Security
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c7
8ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
OpenDocument
Error: "Rule Default Block Netspy Trojan Horse Matched"
when you start the
computer

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Got Blues? - www.badnewsbluesband.com

message
Running Win ME & Outlook 2000. Have a 56K modem
installed
(and connected to a phone line) but am currently
accessing
internet via cable modem.

Have had Winfax Starter Edition problems since it was
installed with Office 2000 but have had it working
several
times. Then I change something & have a bad time
getting
it up & running again. E-mails are never a problem but
faxes sure are.

I am getting a server timeout error whenever I try to
send
or receive. When sending there is no apparent server or
modem connection (again, I get a server timeout error).
Everything comes up the way it should when I try to
receive (rings, picks up, shows transferring) but
there's
no notice of a fax received. (There is, however, always
a
numbered file with an "FXR" extension (ie. 2051101.FXR).
The data is there but Winfax isn't communicating with
the
server and/or translating it into a readable format. I
know the information is there because I can open these
files in their proper format using Symantec's
Miniviewer).

Displaying details shows "Unable to send faxes. Timeout
occurred while communicating with server. Account:
Symantec Starter Edition SMTP server: 127.0.0.1, error
number: 0x800ccc19".
Have come across several references to this at Microsoft
but can't seem to correct the problem using their
solutions.

Modem is recognized (&I know it works), Olfaxmod &
Wfxmsvr
files both show up when you press Control/Alt/Delete
(close programs box) and, as near as I can tell, all
other
settings are correct according to all the
troubleshooting
articles I can find.
I've had this (or something very similar) problem before
but don't know how it was corrected.

Thanks for any help
Ross


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