fax recipients

[Dave]

in word, i try to print ... / select fax in the Printer window Name field.
Then I get to the Send Fax wizard. When I get to the Address Book to select
my receipients, not all of them are there? Very few of them are there
actually. These contacts that I am looking for were originally entered into
Salesforce and ten synched to Outlook. I can email to them, etc. but they
won't show up in my fax recipients list.

 

[Peter Jamieson]

Have you tried selecting the various different folders ("Contacts" would be
a good place to start) within the Address Book (If you look at "Outlook
Address Book" itself, you probably won't see any entries.

Peter Jamieson

 

[Dave]

I have looked in each folder (4 folders) and the new contacts are not in any
of them.

 

[Peter Jamieson]

OK,
a. which versions of Word/Outlook/Windows?
b. What folders do you actually see?
c. In Outlook, are your contacts actually in the Contacts folder (that may
sound daft, but they aren't necessarily in that one) or another folder?
d. Whichever folder it is, can you select the folder (e.g. in the
"Navigation Pane"), right-click and select Properties, then "Outlook Address
Book", then ensure that "Show this folder as an e-mail address book" is
checked.

Peter Jamieson

 

[Dave]

a - 2003 SP2
b - I see all the folders, just not all the contacts in the folders
c - yes, they are in Contacts folder
d - its checked alright

The only contacts I'm having an isue with are those that originated in
Salesforce.com and were then synched up (created) in Outlook.

 

[Peter Jamieson]

The only contacts I'm having an isue with are those that originated in

Salesforce.com and were then synched up (created) in Outlook.

My guess (though I do not know Outlook very well):
a. The Address book only shows entries that have an "e-mail address". But
there are different types of e-mail address in Outlook - an ordinary e-mail
address shows up as type SMTP and a FAX e-mail address shows up as type FAX
b. Outlook creates FAX type e-mail addresses when you enter an address in a
Fax number field in Outllok contacts
c. when you sync your data with Salesforce, it's possible that the contacts
created do not have these fax addresses set up.

I would guess that if you open one of the contacts that does not appear in
the list, and save it (or perhaps, make a change to it and save it) Outlook
will probably set up the fax address and the item will appear in the list.

However, even if that works, I don't know whether there is an easy way to
update all the affected records, other than to write a macro in Outlook to
do it. You may find out more in an Outllook group.

Peter Jamieson

 

[Dave]

My guess is that my contacts from Salesforce, when brought across to Outlook,
will populate the Contacts folder in Outlook, but that there is a separate
process to go through (which I cannot find anywhere) to have those updates
matriculte to the Address Book used in the fax wizard.

Dave