C
Craig Deutsch
I'm hoping to find another person out there with a similar issue. I'll try
to synopsize and be brief, but if anyone has a spare moment or two to read
and comment, I'm grateful; this problem is frustrating me entirely, and I
did not have these issues with Office X:
As expected, when launching Entourage, the To:, cc:, bcc:, and Subject:
fields fill and justify correctly, using a font which fits the field
correctly and displays properly. In the Calendar item fields, the Subject:,
Location:, Start/Time:, End/Time:, Duration: and Reminder/Hours: fields work
correctly as well.
However, it doesn't take too long for all to go haywire. It usually happens
after I click on one email, then click on another -- or go from one folder
to another, or go from Email to Calendar and then back again. Once the
problem starts, it stays for as long as Entourage is open. In other words,
all's well when launching, but something shortly thereafter hoses everything
up.
The symptoms:
* All email and calendar user-fillable fields become right-justified, and
the font is too large for the field; the bottom pixels of characters are
truncated. An example: In the Subject: line of any email -- which becomes
as wide as the open window that contains it -- the subject text is
completely right-justified.
* When forwarding or replying to an email, the last character of the field
remains phantom; in other words it is not editable, but it doesn't really
seem to exist, either.
* In some cases, the field data isn't visible at all, particularly in the
Calendar application. Sometimes this is remedied by clicking and dragging
left in the field so as to attempt to expose the (hidden) characters. Other
times it doesn't work at all.
* The biggest operational problem comes with scheduling events; because of
this display issue, I cannot manually set the Duration:, nor can I set the
Hours: field when clicking the Reminder box. This causes erratic entries in
the calendar, and I have little control over when reminders go off. Note
that clicking in these fields to change the data is impossible; nothing
appears.
Here's what I've done to try and resolve the problem:
* Used Test accounts to determine whether a new "pristine" account would
demonstrate the same issues. It does.
* Used other Users' accounts for same purpose. Same problem.
* Completely removed Microsoft Office and all preference/associated files;
then reinstalled. Same problem.
* Used FontDoctor to examine fonts in the Main System Library as well as
user libraries. Removed duplicates, mis-matched and corrupted fonts. After
a clean bill of font health, the same problem appears.
* Unfortunately, Microsoft email-based assistance indicates that no such
problem has previously been reported.
Anyone have ANY clue as to what's causing this? I'd add an attachment, but
last time I tried, the Newsgroups servers don't allow them, so I can't show
you the screenshots I've made that clearly demonstrate the issue.
Thank you!
to synopsize and be brief, but if anyone has a spare moment or two to read
and comment, I'm grateful; this problem is frustrating me entirely, and I
did not have these issues with Office X:
As expected, when launching Entourage, the To:, cc:, bcc:, and Subject:
fields fill and justify correctly, using a font which fits the field
correctly and displays properly. In the Calendar item fields, the Subject:,
Location:, Start/Time:, End/Time:, Duration: and Reminder/Hours: fields work
correctly as well.
However, it doesn't take too long for all to go haywire. It usually happens
after I click on one email, then click on another -- or go from one folder
to another, or go from Email to Calendar and then back again. Once the
problem starts, it stays for as long as Entourage is open. In other words,
all's well when launching, but something shortly thereafter hoses everything
up.
The symptoms:
* All email and calendar user-fillable fields become right-justified, and
the font is too large for the field; the bottom pixels of characters are
truncated. An example: In the Subject: line of any email -- which becomes
as wide as the open window that contains it -- the subject text is
completely right-justified.
* When forwarding or replying to an email, the last character of the field
remains phantom; in other words it is not editable, but it doesn't really
seem to exist, either.
* In some cases, the field data isn't visible at all, particularly in the
Calendar application. Sometimes this is remedied by clicking and dragging
left in the field so as to attempt to expose the (hidden) characters. Other
times it doesn't work at all.
* The biggest operational problem comes with scheduling events; because of
this display issue, I cannot manually set the Duration:, nor can I set the
Hours: field when clicking the Reminder box. This causes erratic entries in
the calendar, and I have little control over when reminders go off. Note
that clicking in these fields to change the data is impossible; nothing
appears.
Here's what I've done to try and resolve the problem:
* Used Test accounts to determine whether a new "pristine" account would
demonstrate the same issues. It does.
* Used other Users' accounts for same purpose. Same problem.
* Completely removed Microsoft Office and all preference/associated files;
then reinstalled. Same problem.
* Used FontDoctor to examine fonts in the Main System Library as well as
user libraries. Removed duplicates, mis-matched and corrupted fonts. After
a clean bill of font health, the same problem appears.
* Unfortunately, Microsoft email-based assistance indicates that no such
problem has previously been reported.
Anyone have ANY clue as to what's causing this? I'd add an attachment, but
last time I tried, the Newsgroups servers don't allow them, so I can't show
you the screenshots I've made that clearly demonstrate the issue.
Thank you!