File and Format Menus do not appear

[DougC]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

On one of my Macs (17inch MBPro) when I open a Word document, there is no 'File' menu or 'Format' menu on the top bar. They appears in PowerPoint and Excel, and they appear on my other machines. I am pretty sure that the 'File" menu used to appear, but doesn't anymore.

When I do 'Customize Toolbars and Menus' they both appear in the little menu bar, but when I go back to normal, they still dont show in the regular bar.

I have reinstalled three times, erasing old versions of Office. I have moved, the 'preferences' folder to the desk top ' didn't help - then put back. I renamed the Normal file to OldNormal. When I reopened Word it didn't create a new Normal but used my old. Not sure why that would effect it, anyway. Still no 'File' and 'Format' menus on the top bar!

On my other Macs, both PowerPC it seems to work ok, they do appear.

Any ideas?

DougC

 

[Daiya Mitchell]

Hi Doug--

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

On one of my Macs (17inch MBPro) when I open a Word document, there is no 'File' menu or 'Format' menu on the top bar. They appears in PowerPoint and Excel, and they appear on my other machines. I am pretty sure that the 'File" menu used to appear, but doesn't anymore.

When I do 'Customize Toolbars and Menus' they both appear in the little menu bar, but when I go back to normal, they still dont show in the regular bar.

Did you try selecting the Menu Bar and clicking Reset, in the Customize
dialog?

I have reinstalled three times, erasing old versions of Office. I have moved, the 'preferences' folder to the desk top ' didn't help - then put back. I renamed the Normal file to OldNormal. When I reopened Word it didn't create a new Normal but used my old. Not sure why that would effect it, anyway. Still no 'File' and 'Format' menus on the top bar!

You probably renamed the wrong Normal--Word 2008 moved it to user
Application Support. The prefs were also moved, so depending on what
exactly you did, you could have missed the appropriate files. But prefs
only holds which toolbars show and where, the content of the toolbars is
saved in Normal.dotm.

 

[DougC]

Thank you so much, Dalya..
I looked at everything else except 'reset'
I clicked it an it worked just like its supposed to, I guess.
That was precious. Thanks

As for normal, I surely did change the wrong one (or not change it). Should have spotlighted it I guess. I changed it based on the support page - <http://support.microsoft.com/kb/288341> - which seems only to deal with X and 2004. Must be someplace, besides you that tells me where things are in 2008.

Thanks again

Doug

 

[Daiya Mitchell]

Hi Doug--

Glad the menu is sorted.

As for normal, I surely did change the wrong one (or not change it). Should have spotlighted it I guess. I changed it based on the support page - <http://support.microsoft.com/kb/288341> - which seems only to deal with X and 2004. Must be someplace, besides you that tells me where things are in 2008.

No, actually, the main source of information does seem to be this group,
at present.. For future reference, here it is:

http://word.mvps.org/Mac/macWordNormal.html
http://word.mvps.org/Mac/damagedPrefs.html

Actually, there's an administrator's guide that has this particular
information, but I don't know that it's all that generally helpful.
http://www.microsoft.com/mac/itpros/default.mspx

And Help is unfinished--it will be updated over time as long as you let
it go online.

Daiya