File Attachment - Dialog box won't open folder

[Santara]

When I try to attach a file to a message, I can see the INSERT FILE dialog
box, but when I try to open the folder that contains the document, the
program freezes up.

I cannot open a folder by any method. I can't double click, or right click,
or click the Open button. The whole program freezes and I have to use the
Task Pane to End the program.

I wonder if the root problem might be in the Windows program, since I can't
use
the Folder Pane in Windows Explorer either.

When I open Windows Explorer and try to use the Folder Pane on the left side
of the screen, it shows the hourglass icon but never completes the task of
opening the list to show the available folders.

I can however use the right pane to open the folders.

Also, I find that I can't use the Address Line in Internet Explorer. I get
the same type of freeze problem I experience in Outlook.

What do you suggest to fix this problem?

Things I have already done prior to sending this message are:
1) Ran complete Norton Virus Scan
2) Cleaned out un-necessary files (Temp files, Internet files, Recycle Bin,
etc)
3) Defraged Hard Drive (Even though the system said I didn't need to)

Any help you can offer, I would appreciate.

Thank you!

Santara

 

[ajgood79]

I am having the exact same problem with a computer at work and I can't
figure it out either. I see no one has responded to this thread yet,
but did you fix it somehow yet?

Thanks,
A.J.

 

[Santara]

A.J.,

Yes I found the problem, and I fixed it on my own.

Use the following link to take you to the instrucitons
http://support.microsoft.com/kb/918165

The problem is with a Windows Security Update that was sent on April 15, 2006.

You will need to fix your registry. Be very careful as you follow this
procedure. You should make a back up of your data before you proceed.

Good luck!

Santara