"File cannot be saved, loaded by another user at the moment."

[Tony Grundon]

When editing a document users are getting the error in Powerpoint 2002

"The file cannot be saved right now because the file is
loaded by another user at the moment. You can wait a few
moments and try the save again, or you can cancel this
save and resave uning a a different file name." (Try
again, Cancel).

If they 'try again' it is an endless loop. If they cancel then Powerpoint crashes
These are powerpoint (.PPT) files on a network share

 

[PPTMagician]

Hi Tony,

You have multiple persons accessing the files at the same
time on your network share. This is a bad situation for
sharing files that are edited by a lot of folks. A better
solution is to route the presentation file among the folks
who need to edit it.
If you can't do that, you need to have them save the file
as a different name. And then someone will need to merge
all the edits from all the files. You might be able to
use some of the Version features, but I'm not that
familiar with it, so you might want to check the help file.

HTH,
Glenna

-----Original Message-----
When editing a document users are getting the error in Powerpoint 2002:

"The file cannot be saved right now because the file is
loaded by another user at the moment. You can wait a few
moments and try the save again, or you can cancel this
save and resave uning a a different file name." (Try
again, Cancel).


If they 'try again' it is an endless loop. If they

cancel then Powerpoint crashes.

 

[B]

PowerPoint does not allow for multiple users to edit it simultaneously (like
Access or Excel). The best suggestion would be to break the presentation up
into units that can be worked on independently, then re-assembled at a later
date.

Also, PowerPoint does not play well with networks, consider making a copy of
the main file to your local hard drive prior to editing/showing.

B
===============
Please spend a few minutes checking vestprog2@
out www.pptfaq.com This link will yahoo.
answer most of our questions, before com
you think to ask them.

Change org to com to defuse anti-spam,
ant-virus, anti-nuisance misdirection.
..
..

 

[Tony Grundon]

Ah, I see now that I wasn't clear enough about the exact nature of the problem
There is only one user of the file. This is on a network share with individually shared folders

In the case of one of the admin assists, she was the only person who had access to the file
So there was no "another user" locking the file. We set permissions on each folder for 1 user only
These are not powerpoint files that are meant to be shared among multiple users. This is a folder that we use for users to house their files

To fix the problem on one PC I upgraded the Powerpoint to the most recent version using the office XP site; I deleted all the office temp files from her 'Documents and Settings' folder, and I rejoined her computer to the domain
The problem appears to be resolved

Considering we were not sharing the files, it was strange to get errors that other users were locking files on proprietary folders. The error message caused a bit of confusion at first

 

[Tony (D'anconia) Grundon]

Except that in this case, this was an ongoing issue for several months, not affected by a single crash or reboot.

It was more likely the way in which Office itself communicated with the server. We've had similar problems with other office applications and unix based file storage servers. (It is a windows shell on top of unix). I don't know much about how those communications are handled, but I think the secrets lies in that.