File Corruption - PowerPoint

[Ray H.]

I have a user (User X for this situation) who periodically has files
become corrupt in PowerPoint and Excel for Office v.X for Mac. The
user receives a message stating: "PowerPoint cannot open the file
____. The file may be corrupt, in use, or of a type not recognized by
PowerPoint." A similar message occurs when an Excel X file becomes
corrupted. This user works in a multi-OS multi-Office enviroment.
Some users have Windows XP and are running either Office 2003 or XP
(2002). Mac users are all using Office X. The other Mac users
occassionaly experience file corruption only after User X has accessed
and saved the file. The majority of the time, corruption seems to be
regulated to User X's Mac (a Power Mac G4 running OX 10.3.5 with 512MB
RAM).

I have run the Repair Disk Permissions utility and installed all the
necessary Office updates. I am really at a loss as to what is causing
this situation. Any help would be greatly appreciated.

Ray H.

 

[Philip Ayers]

Hello I have a very similar problem. I work on Powerpoint presentations sent
to me (a mac user, os10.3.5 and Office2004) from a windows user..eith win
2000 or XP. What I have noticed is that sometimes the files have no problem
but tonight I had the same corruption. Could not open directly into PP 2004
or save and tthen open when in Powerpoint.I have an Imap account so these
files are always on the server. I first got them via Entourage . No Go. So I
then tried Mail. No Problem! So it seems either Entourage is corrupting them
or something? I looked for setting to change in Entourage but found nothing.

 

[Ray Harth]

Interesting since my client is using Entourage 2004 to access their Exchange
2003 account. The only thing is that the client really isn't e-mailing these
files from Entourage. They are simply accessing these files from the Windows
server and then occasionally they become corrupt.

 

[Ali C.]

This is interesting, I have a user running 10.3.5 and Office X with SR1.
Every once in a while she will get corruption in her Powerpoint presentation,
where the background color of the slides changes to Orange and can't be
changed to anything else. I re-installed PowerPoint a while back, and this
resolved the issue for about a month, but now it is back.