file format not valid

[Sylvia]

On my old computer I can receive an excel attachment but
on the new one I receive the above error message. When I
go to help, it suggests the external format is not valid
and to save it in normal. I have no idea what they're
talking about. Any help at all would be greatly
appreciated.

 

[Mark Graesser]

Sylvia
What versions of Excel are on the old and new machine? What version of excel was used to create the file you can't open

It sounds like you might have an older version of Excel on the "new" computer

Regards
Mark Graesse
(e-mail address removed)

----- Sylvia wrote: ----

On my old computer I can receive an excel attachment but
on the new one I receive the above error message. When I
go to help, it suggests the external format is not valid
and to save it in normal. I have no idea what they're
talking about. Any help at all would be greatly
appreciated

 

[Sylvia]

-----Original Message-----
Sylvia,
What versions of Excel are on the old and new machine?

What version of excel was used to create the file you
can't open?

It sounds like you might have an older version of Excel on the "new" computer.

Regards,
Mark Graesser
(e-mail address removed)

----- Sylvia wrote: -----

On my old computer I can receive an excel attachment but
on the new one I receive the above error message. When I
go to help, it suggests the external format is not valid
and to save it in normal. I have no idea what they're
talking about. Any help at all would be greatly
appreciated.

.
Thanks, Mark. I believe you're right. Is there an

upgrade available that would fix this? This is blonde
but how can I tell what version of Excel I have? Would I
have to go into DOS?