file I am looking for is unavailable will not open

[imbearcat]

i set some files in a shared documents folder and now i cannot open any of
these files on the originating computer but only on the other computer. What
can I do to fix this problem. I can only retrieve these files if I change
them to wordpad format. I do not understand why????
Also I can no longer access my resume wizard and anytime I exit word it says
I have made changes to the normal template what is that all about????

 

[TF]

Disable the Office Plugin under Norton Anti Virus.



:i set some files in a shared documents folder and now i cannot open any of
: these files on the originating computer but only on the other computer.
What
: can I do to fix this problem. I can only retrieve these files if I change
: them to wordpad format. I do not understand why????
: Also I can no longer access my resume wizard and anytime I exit word it
says
: I have made changes to the normal template what is that all about????

 

[imbearcat]

i do not have norton anit virus I use AntiVir Guard for XP and I looked for
something stating plugins but I see nothing? This is a free download off the
net done for me by a tech guy. I really do no want to have to pay him again
to fix this. I have even tried to remove Microsoft Office XP home but then I
get another error message patch package could not be opened verify that it
exists so I can access it or contact application vendor to verify that this
is a valid Windows installer patch package...????? what is this????

 

[garfield-n-odie]

Hi, imbearcat. If some version of Symantec/Norton Antivirus was ever
installed on your computer, then it's possible that the Norton Office
Plugin is still registered in Windows, even if you uninstalled Norton.
Search for the OFFICEAV.DLL file on your system (include hidden and
system files/folders) and note the directory path where it is located.
Close all open applications. From Windows, click on Start | Run. In
the Open dialog box, type the command (including quotes):

Regsvr32 -U "C:\<path>\OfficeAV.dll"

Replace <path> with the directory path for your OfficeAV.dll file. Click
on OK. You only have to run this command once (not every time you
restart your computer). You should get the message:
"DllUnregisterServer in C:\<path>\OfficeAV.dll succeeded." Does that work?

 

[imbearcat]

thank you I could not use this directory path but...i searched for any norton
files and deleted them and now it works. THANK YOU!!!!!!!!!!!!!!!!!!!!!!!
you were a temper saver because i almost lost it!