"file in use" message keeps appearing when trying to open a Word doc

T

Tim Standing

When a Word doc. is created and saved onto the server and then retrieved to
be able edit or read it, an error message comes up of:
"file in use" <<filename>> is locked for editing by "owner"

However, when I look on the server and check Open Files, it's shown as
no-one else having it open?

I also find that there is a temporary file created for this Word doc. and I
don't think that the sever is either deleting this temp. file, or that it's
closing down the file correctly, hence why the user has trouble opening it
again.

Can anyone help?
 

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