file-new will not open a new file

[john]

The toolbar button or the file-open action opens an old word doc that I
created last month. It is labeled document1 in the title bar, if I try to
open another new file, same file opens and is document 2. I deleted the
normal.dot. Then I removed and re-installed office, still impossible to open
a new word doc. With this doc open,all the properties are listed as
"unknown". Office 2000 and XP

 

[Jay Freedman]

The toolbar button or the file-open action opens an old word doc that
I created last month. It is labeled document1 in the title bar, if I
try to open another new file, same file opens and is document 2. I
deleted the normal.dot. Then I removed and re-installed office,
still impossible to open a new word doc. With this doc open,all the
properties are listed as "unknown". Office 2000 and XP

See http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Terry Farrell]

See http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm

 

[Beth Melton]

Normally, recreating your Normal template will correct this issue. You
indicated you did delete a Normal.dot but since it continues to occur, I'd
say you didn't find the right one.

Go to Tools/Options/File Locations and note the location for your User
Templates folder. That's where you should find the Normal template Word uses
for creating new blank documents.


Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[new blank doc]

Thank you for your wisdom. It work and now I can do my outlines without
getting so upset every time I go to do a lesson plan.

Thank you Beth,

itropier