File not available after applying SP-2

[Srinivas Kandala]

Folks,

For some weird reason, today I've decided that I should
download SP-2. I did and the installation went smoothly.

Then I try to open a document in Word and to my horror,
it says, "The file xxx is not available." I try opening
another document using power point - same message. Same
result for Excel.

Outlook appears to be working, but again I cannot open
any attached office document.

I would greatly appreciate any help you can provide.

Thanks.
Regards,
srini

 

[Bob Buckland ?:-\)]

Hi Srini,

Is the result the same in File=>Open in Word as in opening
a file from Windows Explorer?

If you're using Norton Antivirus is it current and
do you get the same result if you turn off the Office AV
plug in?

=========
Folks,

For some weird reason, today I've decided that I should
download SP-2. I did and the installation went smoothly.

Then I try to open a document in Word and to my horror,
it says, "The file xxx is not available." I try opening
another document using power point - same message. Same
result for Excel.

Outlook appears to be working, but again I cannot open
any attached office document.

I would greatly appreciate any help you can provide.

Thanks.
Regards,
srini >>

 

[Ruth]

-----Original Message-----
Hi Srini,

Is the result the same in File=>Open in Word as in opening
a file from Windows Explorer?

If you're using Norton Antivirus is it current and
do you get the same result if you turn off the Office AV
plug in?

=========
<<"Srinivas Kandala" <[email protected]> wrote in

message news:[email protected]...

 

[Srinivas Kandala]

Hi Bob,

Thanks for the response. Yes, no matter how I open a
document I was getting the message.

I am using Norton Anti Virus and the definitions are
current. I did not turn off the plugin and that is
something I will try.

It appears that whatever is happening is due to Service
Pack 2. After trying to repair and not being successful,
I de-installed Office and re-installed from the CD. It
worked fine. Then I installed SP1 and it was still fine.
But when I installed SP2 the error returned. For now, I
am runing Office without the SP2.

I would greatly appreciate any suggestion you can make.

Thanks.
Best Regards,
srini

PS: Remove "nospam." from the e-mail address above if you
want to reply directly to me.

-----Original Message-----
Hi Srini,

Is the result the same in File=>Open in Word as in opening
a file from Windows Explorer?

If you're using Norton Antivirus is it current and
do you get the same result if you turn off the Office AV
plug in?

=========
<<"Srinivas Kandala" <[email protected]> wrote in

message news:[email protected]...