T
Thomas
I am having trouble opening my files in Office. I tried
opening word files and excel files and when the program
runs it's virus scan it gives me the error below. I
tried reinstalling Office and Windows XP. The files were
created in Office XP and also in Office 2003. I disabled
my on access virus scanner. My virus protection is
McAfee VirusScan Enterprise 7.1.0. Any suggestions?
Thomas Chen
Error message: Knowledge Base article 835404.
You may be encoutering this message because an anti-virus
program is not allowing the file to open. This can be
caused by one of two conditions. Either the anti-virus
program needs to be updated (due to a compability problem
with this application) or there is a virus in the file
but the anti-virus program cannot properly remove or
process the virus it has found.
In either case, the file you are attempting to open
should be treated as infected until you have updated your
anti-virus software to the latest updates available from
the vendor. All major anti-virus software manufacturers
have created updates to address known compatibility
problems with Office applications. They also usually
provide a virus signature file that is available for
download from the Internet and must be updated regularly
to properly scan for all known forms of viruses.
If you are experiencing this problem on a computer where
a new version of anti-virus software was recently
installed from a CD-ROM, it is advised to connect to the
Internet and download the latest updates available from
the vendor.
If you are experiencing this problem on a computer where
the latest version of the software is installed, all
signature files are up to date, and the file will not
open (but other files do) then it is very likely the file
is infected with a virus and the anti-virus program
cannot remove the infection.
There is also the possibility the file is corrupt
(damaged) and cannot be properly handled by either the
anti-virus software or the affected Office application.
In this case, it may be necessary to attempt recovery of
the file using the related recovery utilities that may be
available with the application (not all applications have
file recovery or repair capabilities).
For more information about this issue, see the Microsoft
Knowledge Base article 835404.
opening word files and excel files and when the program
runs it's virus scan it gives me the error below. I
tried reinstalling Office and Windows XP. The files were
created in Office XP and also in Office 2003. I disabled
my on access virus scanner. My virus protection is
McAfee VirusScan Enterprise 7.1.0. Any suggestions?
Thomas Chen
Error message: Knowledge Base article 835404.
You may be encoutering this message because an anti-virus
program is not allowing the file to open. This can be
caused by one of two conditions. Either the anti-virus
program needs to be updated (due to a compability problem
with this application) or there is a virus in the file
but the anti-virus program cannot properly remove or
process the virus it has found.
In either case, the file you are attempting to open
should be treated as infected until you have updated your
anti-virus software to the latest updates available from
the vendor. All major anti-virus software manufacturers
have created updates to address known compatibility
problems with Office applications. They also usually
provide a virus signature file that is available for
download from the Internet and must be updated regularly
to properly scan for all known forms of viruses.
If you are experiencing this problem on a computer where
a new version of anti-virus software was recently
installed from a CD-ROM, it is advised to connect to the
Internet and download the latest updates available from
the vendor.
If you are experiencing this problem on a computer where
the latest version of the software is installed, all
signature files are up to date, and the file will not
open (but other files do) then it is very likely the file
is infected with a virus and the anti-virus program
cannot remove the infection.
There is also the possibility the file is corrupt
(damaged) and cannot be properly handled by either the
anti-virus software or the affected Office application.
In this case, it may be necessary to attempt recovery of
the file using the related recovery utilities that may be
available with the application (not all applications have
file recovery or repair capabilities).
For more information about this issue, see the Microsoft
Knowledge Base article 835404.