File "open" ....hanging up

[Dean]

Hi,
I have windows XP. Pentium IIII, 3 GHrtz Sony Vaio.
While I'm in "MS word for students" and I have a blank new
document page opened...When I try to click on "Open" under
the FILE tab. The file search option freezes for a couple
of minutes. Any idea what this is? Can it be fixed?
Thank you

 

[Lisa Penshorn [MSFT]]

Hi Dean,

I would follow the troubleshooting steps in the following article:

Q259413 - WD2000: Things to Try Before You Call Technical Support
http://support.microsoft.com/?id=259413


This is a good general troubleshooting article for all versions of Word. Let me know if this helps

Sincerely,

Lisa Penshorn, MCSE

Technical Support for Business Applications




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From: "Dean" <[email protected]>
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Subject: File "open" ....hanging up
Date: Fri, 22 Aug 2003 22:00:16 -0700
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Hi,
I have windows XP. Pentium IIII, 3 GHrtz Sony Vaio.
While I'm in "MS word for students" and I have a blank new
document page opened...When I try to click on "Open" under
the FILE tab. The file search option freezes for a couple
of minutes. Any idea what this is? Can it be fixed?
Thank you

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