File-Open in Windows 2002 in Terminal Server environment

[Morten Pedersen]

Hello.

I have a strange problem. We have a Windows 2000 Terminal
Server Environment where we are running the Office
Application through it. We currently have two application
servers, where application1 is working fine.

Application2 is also working fine, except with Word 2002!

I start a Terminal Server session and open Word. Inside of
Word, I do a File - Open to open a existing word document.
This makes Word freeze, having the blue top status bar
blinking. I do a Ctrl-Alt-End to do a logoff and get the
message:

You cannot quit Microsoft Word because a dialog is active.
Switch to Microsoft Word first and close the dialog.

I press ok to this message, and the File - Open menu window
pops up.

It seems to me that it is somehow hidden somewhere. I have
tried to delete my Normal.dot file if that might be the
cause, but it didn't help.

Anyone have an idea on how to solve this? The File-Open
dialog works fine in Excel, Outlook and PowerPoint.

Regards,

Morten Pedersen

 

[Bob S]

Hello.

I have a strange problem. We have a Windows 2000 Terminal
Server Environment where we are running the Office
Application through it. We currently have two application
servers, where application1 is working fine.

Application2 is also working fine, except with Word 2002!

I start a Terminal Server session and open Word. Inside of
Word, I do a File - Open to open a existing word document.
This makes Word freeze, having the blue top status bar
blinking. I do a Ctrl-Alt-End to do a logoff and get the
message:

You cannot quit Microsoft Word because a dialog is active.
Switch to Microsoft Word first and close the dialog.

I press ok to this message, and the File - Open menu window
pops up.

It seems to me that it is somehow hidden somewhere. I have
tried to delete my Normal.dot file if that might be the
cause, but it didn't help.

Anyone have an idea on how to solve this? The File-Open
dialog works fine in Excel, Outlook and PowerPoint.

Regards,

Morten Pedersen

This may or may not be related...

The only note I have is that expanding menus has been reported to
sometimes crash Word when it is used over Windows 2000 Terminal
Server.

Turn on Tools | Customize | Options tab | "Always show full menus" and
see whether it helps.

Good luck...

Bob S